Mitchells & Butlers PLC
Bar and Waiting Apprenticeship
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Bar and Waiting Apprenticeship
Front of House Team Member (Bar & Waiting Apprentice)
As part of our front of house team, you’ll be the friendly face that our guests remember. Whether as a waiter/waitress or bartender, you’ll know our menu inside out and recommend your favourites, while injecting your personality to create memorable experiences.
With 13 brands and 1,600 businesses, there are endless opportunities to learn and develop.
About the Role
Our front of house teams thrive on warmth and efficiency. If you crave a dynamic role where no day is ever the same, we’d love to hear from you. No prior experience is required—just bring your warm, engaging personality, and we’ll teach you everything you need to shine.
This role offers a paid 15-month apprenticeship, delivering a Hospitality Team Member Level 2 Apprenticeship Standard entirely through work-based training—no college attendance needed.
Your apprenticeship combines practical on-the-job experience with remote and in-house training sessions, supported by your mentor and Lifetime Learner Coach.
Key Responsibilities
- Greet and farewell guests with warmth, explaining our service cycle, products, offers, and events.
- Provide personalised recommendations that cater to individual preferences and needs.
- Remember regular guests’ preferences, fostering meaningful conversations.
- Distribute and discuss guest experience surveys, ensuring every visit leaves a lasting good impression.
- Deliver a fast, efficient, and flawless service, handling guest queries and complaints with professionalism.
- Foster open communication within the team to enhance collaboration and support.
- Participate in team meetings, sharing insights and contributing to continuous improvement.
- Maintain cleanliness and presentation across front of house, outdoor, and toilet areas.
- Complete in-house training, e-learning, and assigned modules as required.
- Adhere to brand standards, licensing laws, and company policies.
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Requirements
- A friendly, helpful, and approachable manner.
- Motivational attitude with a passion for hospitality and guest service.
- Reliability and a strong team player ethic.
Technical Requirements:
- Ability to operate POS systems and basic kitchen/hospitality equipment.
What You’ll Gain Through the Apprenticeship
- Work-based training: Face-to-face sessions, remote coaching calls every 6 weeks, and expert support from your workplace mentor.
- Working towards a nationally recognised Level 2 Apprenticeship, delivered alongside hands-on experience.
- Support to achieve **GCSE-equivalent Functional Skills in English and Maths (if applicable).
- Frequent reviews (every 12 weeks) with Apprentice, Line Manager, and your Lifetime Learner Coach.
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Progression Opportunities
This apprenticeship is just the first step on your career with us. Following completion, you’ll have access to:
- Further higher-level apprenticeships.
- 33% staff discount across all Mitchells & Butlers brands.
- 20% discount for family and friends.
- Financial tools – use Wagesream to manage and access earnings promptly.
- Paid qualifications to support your professional growth.
- Free gym discounts.
- Team socials to unwind and enjoy yourself.
Why Join Mitchells & Butlers?
- Pension scheme and 28 days paid holiday.
- Discounts on high-street shopping and M&B subscriptions at 50-75% off.
- Free employee shares for sparks of ambition.
- Trusted support through our employee helpline, helping you navigate any challenges.
Wage Rates
- 16-20 years old: £10.85 per hour
- 21+ years old: £12.71 per hour
Join us today—let’s create incredible guest experiences and punch above your weight! ✨
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