What your apprenticeship includes

• A mixture of face to face and skype/phone catch ups every 4-6 weeks
• A mixture of on and off the job training, including workshops and webinars
• Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Trainer
• Feedback sessions to discuss progress
• Obtain Functional Skills in English and maths (if you don’t already have GCSE)
• 30 hours paid work every week

At Potton Hall Spa you will be working towards a Level 2 Food and Beverage Hospitality Apprenticeship standard over the course of 15 months.

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course contents

• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Potton Hall Spa

Potton Hall Spa is all about YOU. We know how vital taking time out is for your wellbeing and a visit to our spa, on any package, will deliver just that and much more. We take pride in ensuring you have a memorable me-time from the moment you walk in to the time you leave our retreat. Our packages allow you to choose from, doing as little as just coming along and enjoy the grounds, to as much as having a total body, mind and soul recharge with relaxation right down to your nervous system (A complete overhaul) Our chosen skin wellness brand, ELEMIS, with an aromatherapist’s soul, an artist’s spirit, and a scientist’s commitment to results, enables Potton Hall Spa to harness the power of nature’s finest actives, high performance delivery systems, and revolutionary technology to deliver clinically proven results you can see and feel. Other treatments:- Bamboo Massage, Hot Stone Massage, Nails, Floatation, Waxing, Tinting Tinting Treatments. Spa packages include Processco and snack.

Your earnings can increase over time with an apprenticeship. Find out about potential future pay.

Ongoing support and development

The contact for this apprenticeship is: LIFETIME TRAINING GROUP LIMITED

The reference code for this apprenticeship is VAC2000042696.