...At Sloane
Bar Head Waitress
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Position: Bar Head Waitress
What Will I Get?
- Competitive salary:
- £40,900 – £41,900 gross per annum
- Based on a 40-hour working week (inclusive of service charge)
- Enhanced annual leave (increasing with length of service)
- Complimentary meals while on duty
- "Refer a Friend" bonus scheme – £1,000
- Ongoing learning and professional development opportunities
- Reward programmes, long service recognition, and employee appreciation incentives
- Employer pension contribution (3%)
- Complimentary dry cleaning
- Enhanced maternity and paternity pay
- Vibrant social calendar & engagement programme, including:
- Team events
- Seasonal celebrations
- Quarterly Chair’s messages
- Access to the CODE App (exclusive discounts across UK restaurants, hotels, and experiences)
- Access to the HSF Health Plan, offering:
- Dental reimbursement
- 24/7 GP advice line & confidential counselling support (including dependents)
- Optical reimbursement
- Complimentary cover for your partner and children
- High street and grocery discounts, discounted cinema tickets, and retail offers
- Discounted gym memberships
The Role
At ...At Sloane, you’ll excel as a Bar Head Waitress, shaping the bar experience with refined service, personality, and precision. Your key focus will be:
- Leading the bar floor and elevating guest engagement
- Supporting cocktail, spirits, and champagne sales with expertise
- Guiding junior team members through example and product knowledge
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We blend Parisian glamour, effortless hospitality, and gastro-level precision—creating an intimate cocktail bar where guests expect impeccable yet understated service.
Core Responsibilities
Guest Experience & Service Excellence
- Be a confident, visible presence while leading floor operations and mentoring juniors
- Deliver personalised, intuitive service reflecting our relaxed elegance
- Model high standards in professionalism, speed, and engagement
- Uphold SOPs for consistent excellence across shifts
- Resolve guest feedback swiftly, discreetly, and empathetically -Build rapport with regulars and VIPs, maintaining discreet luxury standards
- Drive upselling and revenue growth through thoughtful service and drink recommendations
Leadership & Team Development
- Foster a culture of excellence, guiding juniors in techniques and upselling
- Collaborate with Bar Manager, Assistant Bar Manager, and Supervisors on service improvement
- Lay the foundation for success—being approachable, knowledgeable, and naturally confident
Minimum Requirements
- 1+ year’s experience in a luxury bar or hospitality role
- Adapts seamlessly to busy and quiet services, maintaining focus
- Expertise in cocktails, spirits, champagne, and wines, with a special focus on French wines
- Exceptional customer service skills—personable, polished, guest-driven
- The ability to articulate drinks clearly and engagingly
- Confident upselling ability, adjusting tone to different guests
- Awareness of current trends (cocktails, spirits, fashion, art, culture)
- French language (preferred, but not essential)
- Proactive, driven, and detail-oriented with high avoidance for pressure
- Strong leadership—able to inspire and support the team
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Who Are We?
...At Sloane is a 5-star boutique hotel in Chelsea’s heart—a restored 19th-century building marrying French-inspired elegance with London heritage. Features include:
- Rooftop restaurant and intimate cocktail bar
- 30 thoughtfully designed bedrooms
We’re independent and rigorous, seeking passionate, pride-driven individuals who contribute to a uniquely exceptional experience. Our ambassadors deliver serene, polished service—making every interaction timeless.
[Note: Service charge may fluctuate monthly based on business levels.]
Note: This role is purposeful for someone eager to thrive in the exclusive realms of London’s luxury hospitality.
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