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About RH Hospitality
With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle.
Role Overview
RH is seeking a passionate and motivated Associate Hospitality Leader to drive service and operational excellence within RH Hospitality. As a member of the Property Leadership Team, you will work in partnership with the Hospitality Leader to execute the RH vision while inspiring and empowering Team Members to create an extraordinary guest experience. The ideal candidate is a thoughtful, driven leader who thrives in a fast-paced environment, excels at developing others, and leads with a strategic mindset and a hands-on approach.
Your Responsibilities
- Lead and Develop Team Members: In partnership with the Hospitality Leader, provide structured training and in-the-moment guidance to uphold RH’s dining room service standards and support their professional growth.
- Strategic Direction: Partner with the Hospitality Leader in shaping the strategic direction of the service provided in the dining room, including recruitment, hiring, onboarding, and building a high-performing team aligned with RH’s vision.
- Operational Excellence: Drive operational excellence by implementing and upholding quality and safety standards across all hospitality spaces, ensuring compliance with regulations and providing feedback when necessary.
- Guest and Team Engagement: Engage with and act as a resource for our guests and Team Members to create a seamless experience.
- Financial Vision Support: Support the Hospitality Leader with driving RH’s financial vision through assessing labor and sales performance reporting and implementing practices that will increase overall revenue.
- Strategic Scheduling: Create strategic team schedules to optimize our business while also elevating our client experience.
- Leadership in Absence: Assume full leadership responsibilities in the absence of the Hospitality Leader, ensuring seamless execution of operations and team alignment.
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Our Requirements
- Experience: 3+ years previous Hospitality Leadership experience in a high volume, full-service restaurant or equivalent combination of education and experience.
- Financial Management: Proven ability to manage financial performance with leadership guidance, including labor and food costs, inventory controls, and strategic resource planning.
- Technical Skills: Expertise in computer systems including Microsoft Excel, Inventory Management systems, Micros Point of Sale or equivalent system, and email communication.
- Autonomy and Collaboration: Proven ability to work autonomously while making strategic decisions and collaborating effectively across all levels of leadership.
- Legal Authorization: Candidates must have legal authorization to work in the country in which they are applying at the time of application.
- Flexibility: Flexibility to work weekends, holidays, and variable shifts as needed.
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Physical Requirements
- Lifting and Moving: Frequently moving and lifting items up to 25 kgs, while utilizing appropriate equipment and following safety guidelines.
- Standing and Walking: Work standing and walking for extended periods of time.
- Safety and Sanitation: Commitment to proper safety and sanitation practices in a commercial kitchen environment.
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