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About the Role
We are recruiting a friendly and service-oriented Barista to join our patient hospitality team. You will prepare and serve a range of beverages including specialty coffees, herbal teas, smoothies, and health-conscious drinks to patients, staff, and visitors. You will maintain a welcoming and comfortable environment that reflects the quality of care we deliver.
Job Summary
As Barista, you will be the welcoming face of the clinic's hospitality offering. You will craft and serve high-quality beverages, maintain a clean and well-stocked workspace, and ensure every patient, visitor, and staff member feels genuinely looked after. You will work closely with the catering and operations teams to keep service running smoothly throughout each shift.
Core Responsibilities
Beverage Preparation and Service
- Prepare and serve hot and cold beverages including specialty coffees, herbal teas, smoothies, and sugar-free and diabetic-friendly drinks.
- Follow company and brand recipes to ensure consistent quality across all beverages.
- Ensure beverage offerings align with patient dietary guidelines, with a focus on health-conscious and diabetes-friendly options.
Customer and Patient Experience
- Welcome patients, staff, and visitors in a warm and professional manner.
- Take orders accurately and provide helpful menu recommendations.
- Maintain a welcoming and comfortable hospitality environment throughout each shift.
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Till and Payment Operations
- Operate the point-of-sale (POS) system accurately.
- Process cash and card payments and balance till registers at the end of each shift.
Hygiene and Food Safety
- Maintain a clean, safe, and hygienic workspace at all times.
- Clean espresso machines, grinders, blenders, and preparation areas regularly in line with COSHH and UK Food Safety regulations.
- Follow the clinic's infection control programmes in line with UK healthcare guidelines.
Stock and Equipment Management
- Monitor inventory levels and rotate stock to minimise waste.
- Assist with restocking beverages, food items, and supplies as needed.
- Maintain and operate beverage equipment including espresso machines, blenders, and refrigeration units.
- Report maintenance needs promptly to the facilities team.
Events and Patient Support
- Support patient events, wellness sessions, and educational workshops with beverage service as required.
- Comply with all healthcare facility safety regulations and represent the clinic's values in every interaction.
Requirements
Key Requirements and Skills
Experience
- 1–2 years of experience as a barista or in a hospitality role, preferably in a healthcare, wellness, or boutique setting.
- Familiarity with UK food safety and hygiene standards.
Skills
- Strong communication skills with a friendly, patient-focused attitude.
- Ability to prepare a range of beverages consistently, including health-conscious and lower sugar options.
- Good knowledge of UK Food Handling, Hygiene, and Health and Safety regulations including COSHH.
- Reliable, punctual, and flexible with shift patterns.
- Basic understanding of dietary needs for people with diabetes is a plus.
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Qualifications
- GCSE or A-Level equivalent. Barista training or certification is a plus.
- Food Safety and Hygiene qualification at Level 2 (preferred).
Regulatory and Compliance Context
This role operates within a UK healthcare setting. The postholder must follow the clinic's infection prevention and control programmes, adhere to COSHH and UK Food Safety regulations, and maintain compliance with all relevant UK healthcare legislation.
Key Competencies
Competency
What Good Looks Like
Patient Focus
Puts the patient first. Anticipates needs and adjusts service accordingly.
Quality
Delivers consistently well-crafted beverages with care and attention to detail.
Hygiene
Maintains a spotless workspace and follows food safety protocols without prompting.
Communication
Warm, clear, and professional with every patient and colleague.
Reliability
On time, well-prepared, and consistent across every shift.
Team Contribution
Supports colleagues and raises issues constructively.
Continuous Improvement
Looks for better ways to serve patients and improve the hospitality experience.
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