Fairmont Hotels & Resorts
Bartender (0-hour Casual Contract), The Savoy Hotel
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Bartender (0-hour Casual Contract), The Savoy Hotel
Company Description
The Savoy is one of the world's most iconic hotels. As the original British luxury hotel, founded in 1889, we pride ourselves on exceptional service excellence. Guests—from royalty to legends—have trusted us to create unforgettable moments. We blend rich history with innovation, ensuring every stay is a five-star luxury experience.
Our award-winning, colleague-centric culture sets us apart. We offer competitive salaries, unmatched career growth, and global opportunities within Fairmont Hotels & Resorts.
Notable Achievements (2025):
- Sunday Times – Top 10 Big Organisations for Workplace Excellence
- HR in Hospitality Awards:
- Excellence in Employee Experience
- HR Team of the Year
- Sally Webster – HR Leader of the Year
- Institute of Hospitality Awards – Talent Development Team of the Year
Job: Bartender (Gallery, Food & Beverage)
Department: Food & Beverage, Gallery Inspired & Supported By: Restaurant General Manager Salary: £21.52/hour (including service charge)
Your Purpose
You are an ambassador for exceptional bar service—crafting memorable, personalised experiences through warm hospitality and mixology expertise.
Your Key Responsibilities & Accountabilities
Will include (but are not limited to):
Service & Guest Engagement
- Deliver a five-star beverage experience with professionalism and a distinctive personal touch.
- Proactively engage guests about food & bev options across outlets.
- Enthusiastically advise guests on menus and hotel offerings (e.g., promotions, rooms).
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Mixology & Delivery
- Mix drinks precisely (based on standardised recipes and Savoy’s service standards).
- Anticipate guest needs and upsell creatively to boost revenue.
Team & Innovation
- Collaborate in bar teams to enhance guest and staff luxury experiences.
- Contribute to beverage menu creativity, sharing mixology knowledge.
Essential Responsibilities
- Deliver timely, high-quality service (artistry and efficiency in bottle service, spirits, cocktails, and wine).
- Manage ticketing accurately and resolve guest issues with empathy.
- Work flexibly to support rotating shifts, including weekends and public holidays.
- Maintain high standards in cleanliness and presentation of glassware, bar setup, and table service.
Requirements
Essential
- 1–2 years’ experience in luxury hospitality/bartending (or equivalent smaller hotels).
- Leanings in 5★ hospitality:
- Pasion for service excellence and an understanding of its intricacies.
- Natural empathy and ability to build rapport with varied guest interactions.
- Problem-solving mindset—think up solutions ‘on the floor’ without hesitation.
- Resilience: Stay calm, courteous, and efficient under pressure.
- Team player: Adaptable in collaborative environments.
- Fluency in spoken and written English.
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Desirable
- Basic knowledge of:
- POS system
- Open Table
- Industry certifications:
- e.g., WSET, mixology diplomas
Flexibility
Savoy values multi-skilling. You may contribute beyond core duties to ensure guest needs are met—some tasks include:
- Assistarians beyond the Gallery (e.g., Barmen Service).
- Provide seamless liaison with F&B teams across the hotel.
What’s in it for you?
Compensation & Benefits: ✔ Competitive hourly wage + service charge (£21.52/hour). ✔ Tax-advantageous pension package. ✔ Accrued holidays and self-service leave portal.
Savoy & Fairmont Guest Perks: 🍸 Exclusive discounts:
- 50% off at American & Beaufort Bars, Afternoon Tea, Spa, Florist & select Gordon Ramsay restaurants.
- 20% off at other GR restaurants (and Restaurant 1890). 🛏️ Friendly & family rates at all Fairmont (Savoy, Raffles, Accor properties). 👗 Staff discounts at our Savoy & Fairmont retail.
Staff Amenities: �年来 Colleague restaurant for free meals/days off. 🙏 Interfaith prayer room and wellness room. 🧺 Laundry services for all colleagues. 🏋️ ** Gym access**.
Lifestyle: 🏆 Notable Accolades (2025) reflecting our HR culture and talent development.
Notes: Prior training, attitude, and cultural fit matter—expect guidance!
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