Upmarket Leisure
Bartender and Waiter / Waitress
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Looking for a multitasking professional with a range of experience as breakfast barista with latte art experience, waiter on the floor, experienced with hosting and with ability to work in minibar and events. To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.
Key Responsibilities
- Assist in creating a warm and welcoming environment for our guests
- Ensure that guests are seated and assisted promptly
- Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
- Familiarize yourself with the duties and as much information about the food and beverage offering available in order to answer any questions guests may have
- Take food and beverage orders and ensure that orders are communicated promptly and accurately. Prepare coffees, assist guests and work in minibar department accordingly to the shifts assigned
- Ensure an efficient and safe delivery of all food and beverage orders in line with guest and hotel’s expectations ensuring an exceptional level of service is maintained at all times
- Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
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Key Requirements for the Role
- Experience of working in a similar F&B role (preferably in a high end busy environment within the hotel, leisure or hospitality industry would be a distinct advantage)
- Basic Food Hygiene Certificate (desirable)
- High standard of personal presentation
- Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
- Ability to take initiative and resolve queries in a practical and positive manner
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude towards guests and colleagues
- Ability to work as part of a team
- Good attention to detail
- Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
- Positive and flexible approach to work (weekend and evening work will be required)
- Confident and outgoing personality
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