Raffles Hotels & Resorts
Bartender - Guards Bar
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Raffles London: Bar Attendant/Bar Back
Company Description
Raffles London at The OWO on London’s Whitehall blends the timeless elegance of the Raffles brand with one of the world’s most historic addresses—synonymous with luxury, glamour, and extraordinary adventure.
This Grade II-listed Edwardian building*, transformed into a grand destination, now offers:
- 120 rooms and suites
- 85 exceptional branded residences
- Nine fine dining restaurants + three bars, including one by signature chef Mauro Colagreco
- A Guerlain spa and Pillar Wellness for premium wellbeing
- A 600-capacity ballroom, The Whitehall, for bespoke events
At Raffles, guests stay as visitors, leave as friends, and return as family.
Job Description
Scope of Position
Responsible for bar setup, stocking, and service—ensuring exceptional food and beverage (F&B) experiences for guests at The Guards Bar. You will:
- Set up and restock the bar for each shift
- Prepare and serve alcoholic/non-alcoholic drinks (cocktails, wines, spirits, soft drinks) with unmatched Raffles standards
- Lead/support barbacks while assisting waitstaff and floor teams
- Maintain guest satisfaction from arrival to departure, delivering exceptional experiences
- Collaborate with bar management to develop, implement, and promote seasonal menus/specials
Responsibilities
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Operation
- Master Guards Bar menu and all served products
- Serve orders quickly and accurately, explaining dishes/drinks to guests with professional knowledge
- Assist floor staff with table setting (plates, cutlery, napkins)
- Bar stocking/restocking + back-of-house management
- Prepare alcoholic/non-alcoholic drinks, adhering to A1-level quality/presentation
- Answer guest questions about menu items knowledgeably and diplomatically
- Proactively check in with guests to take reorders or top up water (delegated by senior staff)
- Ensure all food service complies with ** hygiene/safety regulations**
- Record and relay guest feedback/requests to bar staff
- Champion sustainability (waste reduction, responsible purchasing)
- Cover additional duties if line manager or senior staff are unavailable (e.g., cross-department shifts)
Health & Safety
- Immediate reporting of any hazards or breaches
- Full training/understanding of fires, emergencies, and bomb safety protocols
- Commit to premium standards in guest/property safety—anticipating risks and acting preemptively
- Champion health & safety awareness across all tasks
Qualifications
Essential
- Proven track record of high-pressure service excellence
- Exceptional communication (written/spoken) + customer service prowess
- Time management + ability to multi-task impeccably while maintaining a polished appearance
- Flexibility for 24-hour operations as required
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Desirable
- Previous experience in a luxury hotel (LQA, Forbes 5-star or equivalent)
- Familiarity with resort/high-end F&B standards
Note: This role may evolve with Accor Global Hospitality’s operational or environmental needs.
Why Join Raffles?
Beyond industry-leading compensation, staff enjoy:
Lifestyle & Wellbeing
- Holidays: 28 days (incl. bank holidays) + 1 day/year for 5 years (max 35 days)
- Staff meals whilst on duty
- Free dry cleaning for uniforms
- Enhanced benefits: sick pay, maternity/paternity/adoption pay
Financial & Growth
- Pension contribution: 3% employer match
- People4Care benefit card: 15–30% discounts at Accor/Raffles F&B outlets
- Opportunities to relocate worldwide across Accor’s network
- Learning & development: tailored training programs
Inspiration & Community
- Employee perks: housing support, charity leave, colleague gifting
- Assistance programs: virtual GP, financial advice, relocation help
- Life Assurance: 1x salary coverage
- Networking: Pub quizzes, team runs, holiday parties
All responsibilities reflect the latest operational/environmental standards and may evolve. Changes will be discussed individually and updated accordingly.
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