Hard Rock Hotel & Casino Ottawa
Bartender - HRC London LTD
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Bartender - HRC London LTD
New Hire Eligibility & Benefits
Our team members are the key to our company’s success, and their health and well-being — as well as that of their families — is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for the future, and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits, please visit our career site: www.gotoworkhappy.com/benefits
Job Title: Bartender
The Bartender is the stepping stone — the first area of service for guests before arriving at their tables. It is essential to provide guests with a positive experience before they step out of the bar.
As a Hard Rock Café Bartender, you will assume the role of:
- Tour guide
- Communicator
- Showman
- Decision-maker
- Memorabilia curator
- Musician (at heart)
Key Responsibilities
Core Functions
- Making drinks to exact spec recipes
- Demonstrating responsible alcohol service
- Serving food
- Handling cash & other forms of payment
- Making proficient sales transactions — using a point-of-sale system
- Properly checking IDs — adhering to EU/UK mandatory licensing laws (and Challenge 25)
- Maintaining proper cash drawer balances
- Directing guests to areas/restrooms
- Demonstrating impeccable product knowledge
- Suggestive selling via proven techniques
- Maintaining a clean and organized bar area
- Maintaining proper product pars through bar pulls & inventories
- Stocking liquor, beer, wine, and glassware throughout the shift
- Properly labeling, dating, covering, and refrigerating prepped items for the bar
- Maintaining a proper 3-compartment sink:
- Correctly sanitizing equipment, utensils, and glassware
- Performing opening, closing & side duties:
- Setting up/breaking down the bar
- Cleaning glass/counters
- Sweeping floors
- Answering guest questions — accurately and politely
- Creating memorable experiences
- Entertaining guests to turn them into “Raving Fans”
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Job Requirements
Physical & Workplace Demands
- Able to bend, reach, lift, and stand for long periods
- Maintain a well-groomed appearance (“having a plan”)
Behavioral & Attitudinal Expectations
- Follow all uniform guidelines
- Practice all safety & sanitation standards
- Recycle products when possible
- Stay calm in hectic, fast-paced environments
- Display a high level of organization, attention-to-detail, and urgency
- Demonstrate a positive and inherently friendly attitude toward guests
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Company Compliance
- Maintain Hard Rock Café’s 5 core Values and Mission Statement
Join our team where fun and excitement define hospitality!
The Therapy is in Diversity
"Be Iconic" represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe's bold tradition began with the establishment of Seminole Gaming in 1979 when they opened the first high-stakes bingo hall in the U.S..
Building on their history of courageous achievement, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 — the first transaction of its kind by a Native American tribe. Today, Hard Rock International stands as one of the most globally recognized brands worldwide, spanning Hard Rock Hotels, Casinos, Cafés, and Rock Shop® venues in over 74 countries.
As a division of Seminole Hard Rock Support Services, we dedicate ourselves to groundbreaking hospitality. With over 50 years of leadership in the industry, our mission is clear — bring fun, excitement, and inclusivity to teams and guests alike.
Ready? Let’s work together. If you’re unable to find a role that checks all your boxes, tell us about yourself — and let’s match you to something perfect.
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