Hard Rock Cafe
Bartender - HRC London LTD
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Health and Wellbeing at Our Company
Our team members are the lifeblood of our success. We prioritize their health, well-being, and that of their families by providing a comprehensive benefits package. This package supports staying healthy, planning for the future, and maintaining a healthy work-life balance.
Benefits may vary depending on employment status. For the full list of Team Member Benefits, visit: www.gotoworkhappy.com/benefits.
Role: Bartender
On the team at Hard Rock Cafe, the Bartender is much more than just someone who serves drinks. As a tour guide, communicator, showman, decision-maker, memorabilia curator, and entertainer (with a touch of musician at heart!), you are the first point of contact for guests—paving the way for a positive experience before they settle into their seats.
Responsibilities
Core Bartending Duties
- Crafting drinks to spec recipes
- Ensuring responsible alcohol service
- Serving food
- Handling cash and other forms of payment
- Conducting sales transactions via point-of-sale (POS) system
- Checking IDs per EU/UK mandatory licensing laws (and completing Challenge 25)
- Managing cash drawer balances
- Directing guests to restrooms or other areas
- Demonstrating impeccable product knowledge
- Suggestive selling using proven techniques
- Maintaining a clean,organized bar area
- Ensuring proper product inventory through bar pulls and stock checks
- Stocking liquor, beer, wine and glassware during the shift
- Properly labeling, dating, covering, and refrigerating bar-prepped items
- Operating a 3-compartment sink to sanitize equipment, utensils, and glassware
- Performing opening, closing, and cleanup duties—setting up/breaking down the bar, wiping glass and counters, sweeping floors, etc.
- Answering guest questions accurately and politely
- Creating memorable experiences to turn guests into "Raving Fans"
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Requirements
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- Ability to bend, reach, lift, stand for extended periods, and move quickly in a fast-paced environment
- Maintaining a well-groomed appearance (understanding how to pull off "having a plan" look)
- Adherence to uniform guidelines
- Strict compliance with safety and sanitation standards
- Practicing responsible recycling
- Keeping a calm, friendly demeanor in busy situations
- Displaying strong organizational skills, attention to detail, and a sense of urgency
- A natural desire to be positively and energetically engaged with guests
Commitment to Core Values & Mission
This role calls for adherence to Hard Rock Cafe’s 5 Core Values and Mission Statement, ensuring every service experience reflects our brand ethos of authenticity, teamwork, and hospitality.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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