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Dry Cleaning Hub Manager (Bellshill)
Area Manager: Rab McLean
Job Purpose
To effectively manage the Dry Cleaning Hub branch, ensuring compliance with company policies and procedures, delivering an outstanding service to receiver branches, and fostering a positive work environment. As a Hub Manager, this role requires an emphasis on maximising sales and profitability while maintaining operational excellence.
Key Responsibilities and Accountabilities
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Operational Oversight
- Maintain high standards in housekeeping, maintenance, and stock management, including stockholding, ordering, usage, and organisation.
- Oversee administration, training, and daily tasks.
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Customer Service
- Promote excellent customer service for all receiver branches, including regular contact to address garment or admin-related issues.
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Service Delivery
- Ensure the hub operates within correct opening hours to provide the Next-day service as required by receivers.
- Assist in resolving complaints and providing tailored advice to receivers.
- Conduct regular quality control checks aligned with set training manual standards.
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Security & Compliance
- Safeguard premises, stock, fittings, and machinery.
- Carry out branch stocktaking.
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Staff Management & Development
- Mentor and train staff to ensure competence in their roles.
- Conduct daily and weekly administration.
- Monitor hub opening/closing times and enforce compliance with company procedures.
- Ensure uniform compliance for all colleagues.
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Team Leadership & Health & Safety
- Lead colleagues to achieve a happy and efficient service.
- Mitarbeiter und Führungskräfte tragen gemeinsam die Pflicht zur Einhaltung von Arbeitsschutzbestimmungen. Jeder Mitarbeiter – unabhängig von seiner Position – muss gesetzlich verpflichtet sein, ein sicheres Arbeitsumfeld zu gewährleisten.
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Employment Conditions
In accordance with your Terms and Conditions of Employment, responsibility requires flexibility and adaptability to meet company needs and deliver first-class service to receivers.
Experience
- Fully trained in managing a Hub Branch, with proven competency in people management and all operational services.
Skills & Qualities
- Exceptional ** organisational skills** with the ability to prioritize effectively.
- Strong customer service mindset.
- Skilled in time management and communication (both written and verbal).
- Demonstrates leadership and teamwork.
- Independent worker with strong problem-solving abilities.
- Capable of setting high standards and motivating colleagues.
- Proven track record of prioritising tasks efficiently.
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