Ben & Jerry's Head of EU Retail Transformation

As Head of EU Retail Transformation, you will partner with the Global Head of Scooping to shape the European retail strategy and lead local teams to execute with excellence. You will work across a broad set of stakeholders, including regional retail operations teams, distributors, franchisees, industry partners, and internal Ben & Jerry’s cross-functional teams. This role requires strong expertise in business operations, financial management, and relationship leadership. You will assess performance, needs, and priorities across the European Scoop Shop business, prioritize resources against overall objectives, integrate our core values, and ensure internal and external partners (including franchisees and licensees) work collaboratively to bring the Ben & Jerry’s brand experience to life for fans.

Who you are & what you’ll do:

• Partner with the Global Head of Scooping to define Europe’s growth and operating model, aligned to B&J objectives and local TMICC objectives. This will be informed by performance insights to guide market footprint and investment decisions.
• Transform the B&J European retail strategy and go-to-market execution for Europe.
• Own the holistic European Retail P&L, partnering with Finance to deliver sustainable, profitable growth.
• Lead the implementation of Ben & Jerry’s retail strategies and development programs for Europe working closely with the Global retail team and local TMICC (Magnum Ice Cream Company) country teams.
• Partner with legal teams to understand contractual obligations in markets and ensure all legal compliance is being met locally.
• Set clear goals and KPIs for the European Retail system aligned with company priorities and deploy plans regionally with strong governance and follow-through.
• Work collaboratively across the global retail organization to share best practices, keep processes and procedures up to date, and ensure standards are implemented consistently across Europe.
• Partner with Global Retail Marketing & Strategy Manager to ensure marketing toolkits and needs are met within European countries.
• Ensure operational and executional compliance within Europe focused on maintaining and growing Brand Equity.
• Serve as a key leader on the global retail team with the ability to work across multiple levels within the organization.

What you’ll need to succeed:

• Experience: Experience in retail management or similar field.
• Industry Knowledge: Deep understanding of the retail industry, including franchise operations, financial management, and marketing strategies.
• Strategic Thinking: Demonstrated ability to develop and implement strategic plans that align with business objectives and drive growth.
• Financial Acumen: Strong financial management skills, including the ability to analyze financial data, develop business plans, and budgets to ensure profitability.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with internal and external stakeholders at all levels.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Cultural Competence: Experience working in a global environment with an understanding of cultural differences and their impact on business operations.
• Core Values: Commitment to integrating Ben & Jerry’s core values into all aspects of the role, ensuring alignment with the company’s mission and vision.

Why join us?

This is a place for people who are passionate about ice cream and are growth-obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment, and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.