Luton Borough Council
Benefit Assessment Officer
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Benefit Assessment Officer
About The Job
Salary: £30,024 - £32,597 a year
Hours per week: 37
Contract type: Permanent
In this role, you’ll be working with both computerised and manual systems to make sure assessments run smoothly and accurately. You’ll handle a variety of tasks each day, from gathering and verifying information to updating records and preparing reports.
You’ll be the first point of contact for many customers, answering queries, offering clear advice and helping them navigate financial assessments with confidence.
Working with systems like Capita, Workflow 360 and Housing Systems, you’ll help ensure we deliver an efficient, fair and responsive service every time. You’ll also work closely with other teams and professionals to share information and solve problems together. If you enjoy detailed work that makes a real difference to people’s lives, you’ll find this role rewarding and varied.
Please note this role does not attract sponsorship.
About You
You’ll have a solid background working in a financial assessment or similar office environment and feel confident working with a range of administrative procedures. You’ll know your way around numbers and have no trouble carrying out calculations, percentages and checks to make sure everything adds up.
Communication is key in this role — you’ll enjoy speaking with customers and colleagues, whether that’s face to face, over the phone or in writing, always delivering great customer care and clear advice.
You’re someone who works well on your own and as part of a team. You can plan your workload, follow set procedures and use information to make good decisions.
Some knowledge of Welfare Benefits, Council Tax and Housing Benefit will be really useful, as well as an understanding of equality principles and how they apply in practice.
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If you’re looking for your next step in a supportive team where your experience is valued and your contribution makes a real difference, we’d love to hear from you.
This is a public facing role so you’ll need to show off your fluency in speaking and writing English
About Us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
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On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 19.2 per cent (at April 2026) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How To Apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
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