Nottinghamshire County Council
Benefits Officer
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Benefits Officer
Benefits Officer
Salary
£30,024 - £33,699 per annum
Job Type
- Fixed Term
- Full Time (37 hours per week)
- Hybrid work pattern
- 24-month duration
Work Location
County Hall, West Bridgford, NG2 7QP
Closing Date
05 July 2026 at 23:55
Interview Date
15 July 2026
Number of Posts Available
Multiple posts available
Competency Framework
Tier 7b
About the Role
At Nottinghamshire County Council, we are committed to making a positive difference in our community. Our Countywide Benefits Team within Adult Social Care and Health supports residents in living independently and building financial resilience.
We are recruiting Benefits Officers to contribute to our mission of maximising income and providing essential support to Nottinghamshire residents. As a Benefits Officer, you’ll play a crucial role in helping individuals understand their entitlements and navigate the benefits system.
Key Responsibilities
- Providing speculative benefits advice primarily through phone consultations
- Assisting clients in completing better-off calculations and understanding their entitlements
- Supporting clients with appeals and delivering training to staff and partner organisations
- Collaborating closely with Adult Care Financial Services and the wider department
- Attending events and community networks to enhance service delivery
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Requirements & Skills
Essential Criteria
- Proven expertise in providing specialist benefits advice
- Up-to-date knowledge of the benefits system
- Understanding of Adult Social Care, Health, and financial assessments (for care charges)
- Strong numeracy skills and proficiency in IT applications
- Excellent communication skills (both written and verbal)
- Valid full driving licence with access to a vehicle
Desirable Attributes
- Organisational skills for managing workloads effectively
- Proactive problem-solving and strong decision-making abilities
- Attention to detail to ensure accuracy in assessments
- Commitment to fairness, respect, and dignity in interactions
- Ability to work collaboratively with teams and external partners
What You’ll Get
Our council supports its staff with:
- A friendly and inclusive workplace where everyone is valued
- Ongoing training and professional development opportunities
- Flexible hybrid working arrangements
- Generous annual leave and a comprehensive pension scheme
- A culture of support, supervision, and mentorship
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Important Notes
Additional Opportunities
This role is also available as a secondment opportunity for existing Nottinghamshire County Council employees. You must seek approval from your line manager before applying.
Equality & Safeguarding
Appointment is subject to a Disclosure and Barring Service (DBS) check.
Nottinghamshire County Council is a Disability Confident Leader and participates in the Disability Confident Scheme. If you meet the minimum criteria and have a disability, please request a guaranteed interview.
Job Share & Diversity
A job share scheme is available for eligible full-time roles (unless stated).
We are committed to safeguarding children, young people, and vulnerable adults, and expect all employees to uphold these values through appropriate checks and training.
Equal Opportunities
Applications are invited from all individuals, regardless of:
- Gender
- Marital status
- Disability
- Race
- Religion/belief
- Pregnancy/maternity status
- Age
- Sexual orientation
For further information, contact: Layla Brailsford Telephone: 0115 804 2566 Email: Layla.brailsford@nottscc.gov.uk
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