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Bereavement Services Team Leader - Business Support & Crematorium, HIRING WIZARD
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Bereavement Services Team Leader - Business Support & Crematorium, HIRING WIZARD
Bereavement Services Team Leader - Business Support & Crematorium
Location: Cheltenham, Gloucestershire, GL50 Salary: £35,412 – £38,220 (pay award pending 1 April 2026) Job Type: Full-time, Permanent Closing Date: Sunday 12th July
About Us
The Borough Council is an award-winning local authority committed to making Cheltenham a better place to live and work. We enable communities and businesses to thrive while protecting what is valued about our town. We are an ambitious, forward-thinking employer that treats everyone fairly, values all staff, and provides a stimulating working environment where people can reach their full potential and achieve a healthy work-life balance.
The Role
Are you ready to lead with compassion and make a real difference for families during their most difficult moments?
You will:
- Lead the Business Support and Crematorium teams, managing all administration operations while ensuring compliance with statutory requirements.
- Serve as the main point of contact for bereaved families and stakeholders, delivering empathetic customer service in a sensitive, front-facing environment.
- Supervise and develop your team, drive service improvements, manage performance and attendance, and deputise for senior management as required.
- Exercise visible leadership with excellent communication, resilience, and the ability to support families through complex procedures and documentation.
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Key Responsibilities
- Lead, supervise, and develop team members, managing performance and attendance
- Ensure all burial, cremation, and memorial processes are compliant and accurately recorded
- Support bereaved families with guidance through sensitive procedures and documentation
- Manage customer enquiries, bookings, and stakeholder relationships
- Drive service improvement and support operational and budget management
- Investigate and resolve complaints professionally
- Deputise for senior management as required
You
- Educated to A level, NVQ level 3, or BTEC in Office Administration, or equivalent relevant experience
- Proven experience managing and leading a team in an office environment
- Strong IT skills, including MS Office, and knowledge of payment systems and financial procedures
- Empathetic and resilient with excellent communication skills (telephone, face-to-face, and written)
- Ability to work under high pressure, prioritise workloads, and maintain strict deadlines
- Exceptional numeracy and literacy skills with meticulous attention to detail
- Ability to maintain confidentiality and work to data protection standards
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Benefits
- Excellent pension scheme: Access to the Local Government Pension Scheme (LGPS) upon joining
- Holiday entitlement: 26 days (pro rata), rising to 31 days (pro rata) after five years (excluding bank holidays)
- Flexible working: Opportunities to work from home or hybrid roles, with flexibility in working hours
- Development support: Comprehensive programme of learning and development
- Paid volunteering leave: Two days (pro rata) paid time off per year for volunteering
- Enhanced family leave: Extended maternity and paternity schemes
- Employee wellness: Access to free counselling services
- Healthcare Cashback Plan: Available after probation completion
- Cycle to work scheme, low-cost town centre parking, and a commitment to employee wellbeing
Ready to apply? Submit your CV for this opportunity today. [Apply here]
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