You will build and maintain excellent relationships with clients, fee earners, and colleagues across the firm, communicating effectively to manage expectations and resolve queries. The role requires someone who thrives in a busy, high-volume environment, is not phased by competing priorities, and can consistently deliver results.

Key Responsibilities

• Proactively manage a portfolio of customer accounts to ensure timely payment of invoices and achievement of cash collection targets
• Monitor and chase overdue debts (primarily by phone), resolving queries and disputes promptly to reduce aged debt
• Build and maintain strong relationships with clients, fee earners, and internal stakeholders to support collection outcomes
• Process billing activities, including bill checking, posting, credit note processing, e-billing on client systems, and payor set up
• Process debt and disbursement write-offs and carry out ad hoc recovery exercises as required
• Maintain accurate and up-to-date records of all credit control and account activity
• Support month-end and year-end processes, ensuring deadlines are met
• Handle billing and credit control queries, providing support to internal and external stakeholders
• Work collaboratively and flexibly within the team to achieve individual and collaborative targets and support priority areas

What Are We Looking For

Important criteria:

• Proven experience in a credit control role, managing a high-value ledger with a large volume of transactions
• Demonstrated ability to prioritise workload effectively to maximise cash collection and ensure optimum recovery outcomes
• Excellent communication and negotiation skills
• Strong organisational skills and ability to manage a busy portfolio independently
• High attention to detail and accuracy
• Proficient in Microsoft Excel and finance systems
• Proactive, adaptable, and target-driven approach

It would be beneficial for you to have some of the following:

• Experience with billing processes and e-billing platforms
• Professional credit management qualification (e.g., CICM)

If you don't meet all of the criteria above but feel that you could add real value to Hill Dickinson, we encourage you to apply and if successful, we can help you develop along the way.

Equality, Diversity and Inclusion

Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief.

We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths.

Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification, with both the SRA and CILEx.

Disability Support

We are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team at hrteam@hilldickinson.com should you require any adjustments to the application or interview process.

At Hill Dickinson, we welcome applications from individuals that are looking to return to the law as well as all routes to qualification, with both the SRA and CILEx.

All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.