JAG Talent
Billing Operations Manager
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Billing Implementation Manager
up to £600 per day
Remote working
ASAP Start
min 5 month contract
My client is implementing Chargebee as their billing platform and need a hands-on billing specialist to lead the implementation, embed best-practice process, and take it from go-live to a stable, optimised state. They require someone with experience with Chargebee (or similar) in a channel/partner or subscription business, and is comfortable both designing process and running it during transition.
Responsibilities
- Chargebee Implementation & Optimisation
- Configure products, pricing, and partner structures within Chargebee ahead of go-live
- Design and document best-practice billing processes and workflows suited to our channel/partner sales model
- Work with internal stakeholders (finance, sales, account management) and Chargebee/implementation partners to ensure correct, scalable configuration
- Build out CDR collection processes and cadences per partner (e.g. billing on the 25th; other partners on the 1st)
- Post go-live, run a structured review to identify pain points, manual workarounds, and inefficiencies
- Streamline and automate the monthly billing cycle: invoice generation, QC, dispatch, payment file generation, payment allocation, and reporting
- Reduce manual touchpoints and error rates across the billing cycle
- Document SOPs and hand over a stable, optimised process to the ongoing billing/finance team
- Build onboarding (setup, first invoice accuracy) and offboarding (termination, final billing, credit notes) processes to prevent errors and disputes
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- Revenue Assurance
- Ensure billing accuracy against contracts and pricing; reconcile Chargebee to CDR data and GL; resolve discrepancies
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- BAU Billing Cycle (during transition)
- Own monthly billing: CDR collection, invoicing, QC, dispatch, payment files, allocation, reporting
- Handle daily items: one-off invoices, credit notes, ad hoc reports, payment reminders/receipts
Candidate Specification
- Proven Chargebee (or similar) implementation experience
- Background in channel/partner or usage-based (CDR) billing — telecoms, SaaS, or CX/contact centre
- Track record improving billing process, not just operating it
- Understanding of revenue assurance controls
- Comfortable working independently, remote, with CFO/FC visibility
- GL reconciliation experience
- Prior billing migration/transformation work, ideally exit/diligence-related
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