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Company Description
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
Job Description
The Billing Specialist is required to provide support in respect of end-to-end billing processes. They are responsible for the reconciliation and maintenance all Debtor accounts, ensuring accurate billing and 100% collection. Attending to and resolving all internal and external queries.
KEY OUTCOMES (not limited to) Level 4 and 5 process elements
Bill Clients:
- Invoice corporate clients for services offered ensuring they are billed correctly and in accordance with predefined quality assurance processes and standards
- Assist with the preparation of broker commission statements and the distribution thereof
- Follow up on outstanding payments in a professional manner
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Manage Payments Received:
- Allocate all payments received on the Bank statement to the correct client accounts
Reconcile Membership:
- Reconcile billing invoice and client payment schedule
- Reconcile monthly staff lists from corporate clients
- Reconcile and allocation of monthly payments
- Control the staff billing function in respect of activations, deactivations, billing, collections, queries and services
Manage Queries:
- Ensure that all billing queries are attended to timeously and accurately
- Respond to escalated queries
Manage Reporting:
- Generate and prepare monthly reports
- Run corporate and broker reports
Continuously Improve:
- Continually contribute to existing processes and procedures to enhance effectiveness, efficiency and performance cost control
- Identify problems relating to system errors and escalate to relevant department
Qualifications
SPECIAL REQUIREMENTS
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- Accuracy and attention to detail
- Operate with integrity (high ethics)
- Customer centricity
- Ability to take initiative and work both in isolation and be a team player
PERSON DETAILS: WORK EXPERIENCE
REQUIRED
- Credit control and Billing experience
- Reconciliation experience
PREFERRED
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
- Matric
PREFERRED
- Health Insurance Industry
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
- Computer literate
- Microsoft Access
- Mathematical competence
- Analytical
PREFERRED
Additional Information
Personal Attributes
- Accountability
- Action Orientated
- Collaborative
- Communication Skills
- Simple Writing Skills
- Manages Complexity
- Problem Solving Skills
- Creative Thinking
- Decision Making Skills
- Efficient and Effective Mindset
- Financial Acumen
- Planning and Organisation
- Resilient and adaptive
- Resourcesful
- Signancance and values orientated
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