Pennon Group Plc
Billing Team Leader
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Powered by Water, Driven by Purpose
A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 business accounts across the UK. With a commitment to helping our customers lower their water use and save money, our team provide expert advice on water efficiency, leakage, and contingency.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
Billing Team Leader
Location: Bournemouth
Salary: £32,752 per annum
Banding: PWS 3
Department: Operations
Reporting to: Billing Manager
Lead, Inspire and Drive Excellence in Customer Billing
We are looking for an experienced and motivated Billing Team Leader to join our Operations team in Bournemouth. This is an exciting opportunity for someone who enjoys developing people, improving processes, and delivering outstanding customer outcomes.
As the first point of contact for our team of Billing Administrators, you will provide day-to-day support, coaching and guidance while ensuring billing processes are delivered accurately, efficiently and in line with business requirements. You will play a key role in driving performance, developing talent and maintaining exceptional customer service standards.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Lead and support the Billing Administration team.
- Coach and develop team members to achieve their full potential.
- Monitor performance, quality and productivity standards.
- Act as the first point of contact for billing-related queries and escalations.
- Complete quality checks and provide feedback to improve performance.
- Ensure customer bills are accurate and issued on time.
- Support customer switching activities in line with procedures and SLAs.
- Work closely with other departments to deliver an excellent customer experience.
- Identify opportunities to improve processes and service delivery.
- Contribute to the achievement of regulatory and business targets.
- Promote customer retention and value-added services where appropriate.
You Will Have
- Previous experience in an administrative or operational environment.
- Experience of working within established processes and procedures.
- Strong leadership, coaching and motivational skills.
- Excellent verbal and written communication skills.
- A customer-focused approach with the ability to build positive relationships.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent attention to detail and problem-solving abilities.
- The confidence to make decisions and support others with complex queries.
- A collaborative approach and the ability to work effectively across departments.
- GCSEs (or equivalent) in English and Maths.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You'll Enjoy
- Competitive Salary – Based on experience and skills
- Bonus Scheme – Rewarding your performance
- Pension Scheme – Helping you plan for your future
- Healthcare Benefits – Access to employee assistance programs
- Professional Development – Support for career growth with training opportunities
- Employee Discounts – On various products and services
- Generous Annual Leave – Take time to recharge with our holiday entitlement
Closing Date: 30th July 2026
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our Core Values
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 business accounts across the UK.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills