Three UK
Billing & Technical Specialist
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Company Description
Location: Newbury (Hybrid)
Working hours: Full time 37.5 hours per week – Mon to Fri
*Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Job Description
Interconnect Wholesale Billing is responsible for managing billing across a significant portfolio of annual cost and revenue flows. This role involves considerable cross functional engagement with other areas of the business including Wholesale Finance, International Roaming, Interconnect, Sub brand, MVNO, IT Development teams as well as third party vendors and outsourced support teams. The role is responsible for ensuring the technical & operational aspect of our Interconnect partnerships are working effectively and proactively manage end to end operational experience of Interconnect, billing & reporting.
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As the Billing & Technical Specialist, you will serve as the technical lead on projects, driving the development and implementation of new processes to proactively identify and mitigate inaccuracies. You will be responsible for providing technical guidance and expertise to ensure the successful delivery of projects. You will lead on new projects and changes, identifying potential impacts and gaps.
This role will be part of a self-contained cross–functional team that work in an entrepreneurial and agile way. The role is responsible for sourcing, measuring and analysing metrics to obtain actionable insights and optimise performance which will drive towards customer and business outcomes. The data will come from a mix of internal data sources, systems and those of third parties and you will be the subject matter expert on these.
You will support the complex transition of VodafoneThree’s network, overseeing the migration from legacy Three systems to Vodafone’s platforms. Collaborate with Technology teams to ensure a smooth, accurate migration of all services and customers, with minimal disruption. You will ensure all billing practices are compliant with industry regulations and internal policies whilst maintaining strong governance and audit controls across all billing activities.
You will support with bringing two unique billing teams and systems together from Vodafone UK and Three UK, ensuring successful delivery of all aspects of end-to-end billing operations for wholesale Interconnect services. This includes ensuring all billing to interconnect partners is accurate, delivered on time, and adheres to regulatory and contractual compliance requirements. This includes managing the full lifecycle of wholesale billing operations, including data integrity, supporting complex dispute resolution, and reporting.
What you will do.
- Support the complex transition of VodafoneThree's network, ensuring a smooth migration from legacy Three systems to Vodafone's platforms with minimal disruption to customers and services.
- Provide technical expertise and guidance and mitigate technical risks to ensure successful project delivery.
- Deliver wholesale billing accuracy, revenue assurance, and optimisation of cost & revenue.
- Develop innovative reporting & billing solutions from a variety of data sources, often involving third parties and systems, to drive and guide commercial decision making & the performance of business units.
- Represent billing at all stages of Network and IT changes to ensure changes are implemented successfully, ensuring that customer billing experience is pivotal in every decision taken.
- Ensure all activities comply with UK regulations and industry standards.
- Collaborate with senior Commercial and Revenue Assurance teams to identify revenue leakage and implement controls and audits.
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Qualifications
Who you will be.
- Extensive senior-level experience in Interconnect Billing Operations within the telecommunications industry, including strong knowledge of telecoms infrastructure (Network, Billing, Mediation, CRM, Provisioning).
- Advanced technical and analytical skills, including PL/SQL, SQL, Excel, and database tools (e.g. MS Access, Business Objects, MicroStrategy), with expertise in handling and validating complex data.
- Proven track record of leading complex IT and network migration/integration projects.
- Strong understanding of data structures and the ability to access, manage, and manipulate data in a robust and efficient manner.
- Excellent stakeholder management, organisational skills and attention to detail, with the ability to multi-task and continuously improve processes and service delivery.
Additional Information
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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