Mercer
Billings & Operations Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Billings & Operations Manager
Location: London/Bristol/Chichester or Birmingham (hybrid, 3 days in-office per week)
We are seeking a talented individual to join our Operations team at Mercer Marsh Benefits (MMB).
About the Role
The Billings & Operations Manager will:
- Own and manage all business and financial processes across fiduciary activities, including client invoicing and cash management.
- Drive efficiencies across these areas while contributing to tactical and strategic initiatives that support business objectives.
- Ensure seamless delivery of fiduciary processes while fostering collaboration across stakeholder teams.
Responsibilities
You'll be responsible for:
- Operational ownership – Manage our financial processes to meet organisational goals.
- Process improvement – Collaborate with key stakeholders to identify and implement efficiencies and benefits.
- Financial reporting – Present KPIs and trends to support decision-making.
- Initiative leadership – Apply strong problem-solving and project management skills to deliver key projects.
- Training & development – Create and deliver training materials to support team growth.
- Team management – Lead operational teams, building strong communication with functional groups.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Essential qualifications include:
- Strong analytical, organisational, planning, and interpersonal skills.
- Proven experience in business process improvement, problem-solving, and project management.
- Ability to solve problems and present data-driven insights for decision-making.
- Strong Excel proficiency (advanced skills) and expertise in Microsoft PowerPoint.
- Ability to prioritise multiple tasks and thrive in a fast-paced environment.
- Track record of team management and a commitment to high standards.
Differentiating Traits
To stand out, we’re looking for:
- Experience with automation & AI to optimise operations and boost productivity.
- A growth-focused mindset to advance business and team development.
- A transformation mindset, driving change while aligning stakeholders.
- Strong stakeholder management capabilities to achieve strategic goals.
Benefits
At Mercer Marsh Benefits, we empower our team through:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Professional development opportunities.
- A collaborative, inclusive culture with dynamic colleagues.
- Career growth pathways and a supportive leadership approach.
- A comprehensive benefits package to nurture well-being.
#Hybrid
A business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance, consulting, investments, and employee benefits, advising clients in over 130 countries. With $27+ billion in annual revenue and a global team of 95,000+, we combine expertise with perspective to help clients thrive.
For more information: mercer.com or connect on LinkedIn and X.
Marsh upholds diversity, inclusion, and flexibility as core principles, ensuring equal opportunities for all backgrounds. We are committed to reasonable accommodations for disabled candidates—contact: reasonableaccommodations@marsh.com.
All Marsh colleagues are expected to be in local offices or on client sites at least three days per week, with designated “anchor days” to foster team collaboration. Hybrid work enables flexibility while maintaining office-focused engagement.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills