Hays
Block Manager
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About the Role
My client is seeking an experienced Block Manager to join their client side team, managing a varied residential portfolio. This role would suit someone with a solid grounding in block management who is confident in handling both operational and more complex leasehold matters. The position offers exposure beyond traditional block management, including involvement in legal processes, major works and portfolio oversight.
Key Responsibilities
- Acting as a primary point of contact for leaseholders, managing enquiries and providing a high level of service
- Oversee reactive maintenance issues, including site inspections, contractor coordination, and issuing purchase orders
- Manage insurance-related matters, including claims handling and overseeing associated works
- Ensure compliance across the portfolio, including arranging inspections, certifications, and statutory reports
- Handle day-to-day administration associated with property management
- Manage licence applications (alterations, sub-letting, lease variations), including liaising with solicitors where required
- Address breaches of lease, working alongside legal advisors where necessary
- Liaise with external managing agents regarding arrears, maintenance issues, and major works programmes
- Respond to queries from managing agents and leaseholders across the wider portfolio
- Manage sales enquiries, including preparation of LPE1 packs and undertaking property inspections when required
- Support and assist with the management of building insurance arrangements
- Oversee contractors operating under term agreements (e.g. cleaning, landscaping, maintenance)
- Assist with the delivery of major works projects, including involvement in Section 20 consultation processes
- Support arrears management across both in-house and externally managed properties
- Contribute to the preparation of annual service charge budgets
- Assist in managing ancillary income streams such as parking spaces and garages
- Prepare and contribute to reports covering arrears, breaches, licences, and major works
- Work closely with managing agents and landlords, reviewing budgets, demands, and expenditure approvals
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Candidate Requirements
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- Minimum 5 years' block (residential) property management experience
- TPI qualification
- Strong working knowledge of leasehold management and relevant legislation
- Experience managing contractors, major works, and compliance requirements
- Confident handling leaseholder and stakeholder relationships
- Highly organised, proactive, and able to manage a busy and varied workload
- Strong communication and problem-solving skills
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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