Centrick
Block Operations Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Property Manager – Birmingham
With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.
About the Role
No two days are the same, but the following responsibilities offer a glimpse of what to expect. If you don’t meet every requirement but believe you have the skills to succeed, we encourage you to apply.
Key Responsibilities
- Lead, develop and performance-manage a team of Property Managers, ensuring consistent delivery of high-quality services across the portfolio.
- Drive a strong team culture, setting clear expectations, supporting development, and promoting collaboration and accountability.
- Oversee operational performance across developments, ensuring compliance, building safety, and service standards are consistently met.
- Take ownership of risk management, prioritising safety actions, inspections, and compliance tasks while delivering on time.
- Provide senior oversight and support on complex operational matters, including:
- Major works
- Contractor performance
- Service issues
- Collaborate with internal teams (Building Safety, Compliance, Service Charge, and Support Functions) to ensure seamless and efficient operations.
- Maintain strong client relationships, providing updates, attending meetings, and ensuring contractual expectations are met.
- Lead effective complaint resolution and service recovery, identifying trends and implementing improvements.
- Monitor and drive performance using KPIs and data insights, ensuring continuous improvement in quality, efficiency, and financial accuracy.
- Champion continuous improvement and strategic initiatives, embedding new ways of working and enhancing overall service delivery.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
To thrive in this role, you’ll need experience in:
- Managing or supporting a team in property, housing, or a similar operational environment.
- Understanding building safety, compliance requirements, and operational risk management.
- Working directly with customers and clients in a service-led role.
- Managing complex, fast-moving situations confidently.
- Proficiency in property management systems and Microsoft 365 tools.
Why Join Us?
Work-Life Balance
- 25 days’ holiday plus bank holidays
- Holiday allowance increases with length of service (loyalty is rewarded!)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Long-Term Security & Support
- Enhanced pension scheme (based on role)
- Medicash (healthcare cash plan)
- Virtual GP, therapies, dental, and optical support
- Company sick pay increases over time for a safety net when you need it most
- Life assurance for financial protection
- Critical illness cover for added peace of mind during challenging times
Learning & Growth
- Study support and access to our dedicated academy
- Tailored learning and development opportunities
Wellbeing & Recognition
- Mental health support available 24/7
- Birthday bonus (an extra day off)
- One paid volunteer day per year to support a charity or cause close to your heart
- Benefits platform for seamless access to all recognitions and rewards
Our Commitment
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills