Sytner Group
BMW Corporate Hub Team Leader (Maternity Cover)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Role
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
We have an exciting opportunity for an experienced and motivated Corporate Hub Team Leader to join our BMW/MINI Corporate Sales operation in Coventry on a 12 month fixed-term basis.
Leading a team of Corporate Sales Administrators, you will play a pivotal role in ensuring the efficient management of customer enquiries, vehicle orders, deliveries, and leasing partner relationships. This is a fast-paced leadership position where you will be responsible for driving operational excellence, maintaining exceptional service standards, and supporting the development of your team.
You will act as the key point of contact between the Corporate Hub, dealerships, leasing companies, and internal departments, ensuring a seamless customer journey from enquiry through to vehicle delivery and invoicing.
Key Responsibilities
- Lead, motivate, and develop a team of Corporate Sales Administrators to achieve departmental objectives and service level agreements.
- Monitor team performance, workload distribution, and productivity to ensure efficient order processing and customer support.
- Oversee customer enquiries, vehicle quotations, orders, registrations, deliveries, and invoicing processes.
- Ensure all records and documentation are accurately maintained across internal and manufacturer systems, including Ebbon, eDoc, and Digifile.
- Manage vehicle lead times and ensure timely communication with customers, leasing companies, and dealerships.
- Build and maintain strong relationships with leasing partners and internal stakeholders.
- Produce and analyse operational reports, identifying trends and opportunities for continuous improvement.
- Support the resolution of complex customer, supplier, and operational issues.
- Ensure compliance with company policies, manufacturer standards, and regulatory requirements.
- Drive a culture of accountability, teamwork, and exceptional customer service.
- Support recruitment, onboarding, training, and performance management activities within the team.
- Keep abreast of BMW/MINI product updates, pricing changes, and industry developments.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
We are seeking a highly organised and people-focused leader with a passion for delivering outstanding customer service and operational excellence.
Essential Skills And Experience
- Previous experience leading or supervising an administration, sales support, or customer service team.
- Strong organisational and time management skills with the ability to prioritise effectively in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Proven ability to motivate, coach, and develop team members.
- Strong attention to detail and commitment to accuracy.
- Ability to manage multiple priorities while maintaining high service standards.
- Proactive problem-solving skills and a continuous improvement mindset.
- Competent in Microsoft Office applications and business systems.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Experience within the automotive, leasing, fleet, or corporate sales sector.
- Knowledge of vehicle ordering, registration, and delivery processes.
- Familiarity with manufacturer or fleet management systems.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills