How your CV stacks up
Upload your CV to see how well it fits this job role
?%
BNPL Merchant Success Manager
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person.
PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.
Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary
As BNPL Merchant Success Manager, you will be responsible for growing and maximising value from PayPal's existing merchant portfolio in the UK. Based in London, you will build and execute joint business plans with strategic merchant partners — identifying expansion opportunities, driving increased adoption of PayPal's BNPL products, and delivering measurable commercial outcomes.
Working closely with internal teams across analytics, marketing, product, and risk, you will translate data into clear actions that unlock partner growth. You will own senior stakeholder relationships up to C-level, ensuring consistent engagement, alignment on shared priorities, and accountability for results.
This is a high-impact, commercially focused role in a fast-moving environment. You will bring energy and focus to everything you do, driving growth for merchant partners and for PayPal.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Job Description
Essential Responsibilities
- Lead functional projects and programs, ensuring alignment with business trends.
- Identify issues and recommend best practices to improve processes.
- Partner with various teams to analyze and understand business trends.
- Contribute to business or process improvements within the function.
- Develop strategies to enhance product sales and customer satisfaction.
Minimum Qualifications
- 5+ years relevant experience and a Bachelor’s degree
- OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
Who You Are
- 5+ years in Business Development, Account Management, or Sales — ideally in retail, payments, fintech, or ecommerce
- Proven track record of driving revenue growth within an existing portfolio of strategic accounts
- Comfortable owning senior stakeholder relationships, including C-suite engagement
- Commercially minded: able to interpret data and translate it into clear, actionable business plans
- Excellent communicator with strong organisational skills and the ability to manage multiple priorities in parallel
- Results-oriented, with a bias for action and the ability to execute in an uncertain and fast-evolving environment
Even Better If You
- Have knowledge of Buy Now Pay Later or regulated credit payment methods
- You've worked with AI tools in a sales or commercial context
- You're analytically strong and can turn complex data into clean, executive-facing insights
Subsidiary: PayPal
Travel Percent: 0
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Who We Are
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
PayPal is on a Mission
We are on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless. Learn more at PayPal.com/Jobs
Learn More
Learn more about privacy-related questions or data retention. If you would like your profile to be deleted from our system, please let us know.
Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience.
When applying for a job you are required to create an account, if you have already created an account - click Sign In. Creating an account will allow you to follow the progress of your applications.
Our system does have some requirements that will help us process your application, below are some guidelines for creation of your account:
- Provide full legal First Name/Family Name – this is important for us to ensure our future hires have the right system set up.
- Please Capitalize first letter of your First and Last Name.
- Please avoid using fully capitalized text for your First and/or Last Name.
- NOTE: If your name is hyphenated or has multiple capitalization, please use the same format as your government ID.
Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location