Lookers Motor Group Limited
Bodyshop Advisor
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Bodyshop Advisor
About Lookers
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands. Our network spans 150 dealerships across the UK and Ireland, led by a commitment to excellence and exceptional customer service. Our greatest asset is our people, and we value their contributions with an extensive rewards and benefits package designed to support career growth, wellbeing, and work-life balance.
The Role
Are you passionate about delivering outstanding customer service in an automotive setting? Farnborough Audi is seeking an experienced and dedicated Bodyshop Advisor to join our team.
Key Responsibilities:
- Customer Liaison: Provide a professional, courteous, and welcoming service to customers—both in-person and via telephone/email.
- Visitor Experience: Welcome customers to the site and ensure all visitors receive an outstanding, professional experience.
- Enquiries and Bookings: Handle customer/insurance enquiries and manage appointment bookings efficiently.
- Regular Updates: Communicate proactively with customers, updating them on repair progress, additional needs, or vehicle completion status.
- Database Management: Keep the Lookers database up to date in line with our processes.
- Upselling Opportunities: Identify and promote bodywork and wheel repair services as appropriate.
- Financing & Payments: Process invoices and ensure full payment before vehicles are released.
- Stakeholder Coordination: Liaise with aftersales teams to ensure seamless communication and teamwork.
- Problem Resolution: Manage customer problems, complaints, and difficult situations diplomatically, resolving issues swiftly and fairly.
- Policy Compliance: Ensure all work is administered in line with Lookers’ defined processes.
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Person Specification:
- Customer Service Focus: Must have experience in a customer-facing role in either the motor trade or bodyshop sector (although it is not mandatory).
- Communication Skills: Strong ability to engage warmly and professionally with customers.
- Licencing: Must hold a full driving licence with an excellent driving record.
Lookers is dedicated to providing depth of training. With support from experienced managers and an utmost emphasis on career growth, this role is perfect for someone eager to develop within the automotive industry.
About Farnborough Audi
Contract: Permanent Full Time Hours: 42 weekly hours
- Monday to Friday: 8:00 AM – 6:00 PM (one early finish per week)
- Saturdays: 8:00 AM – 2:00 PM (rota basis)
Salary: OTE up to £36,800 per annum (uncapped), including a basic employment salary of £32,000.
Benefits
Core Benefits:
- Competitive Salaries: Structured progression framework supporting career development.
- Annual Leave: Generous package that increases with tenure.
- Family Leave: Enhanced leave policies, including:
- 6 months’ full pay for maternity and adoption leave.
- 2 weeks’ full pay for paternity leave.
Wellbeing Support (Health & Finance):
- Techscheme: Discounted technology purchases with flexible payment plans.
- Eyecare Vouchers: Assistance with vision care needs.
- Smart Health: 24/7 access to GP services for both physical and mental wellbeing.
- Dental Insurance: Covers routine care and emergency treatments.
- Critical Illness Cover and optional life assurance for modular financial security.
Financial Benefits:
- MyView PayNow: Access to salary advances with budgeting features.
- Free Will Writing: Planning services to help secure your future.
- Partner Life Assurance: Extra support for those with dependents.
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Lifestyle & Recreational Perks:
- Discounted Gym Memberships: To stay active.
- Travel Insurance: Assists with travel plans and peace of mind.
- Home & Technology Vouchers: Financial support for personal home or tech improvements.
- bYond Card: Unlimited retail and lifestyle discounts.
Our People
At Lookers, we nurture creative training specifically tailored to manufacturer brand development and management opportunities. We align with Charles Hurst, a committed equal opportunities employer, and are passionate about fostering an inclusive and empowering workplace. Our diverse people celebrate success at every level, ensuring that everyone has the chance to reach their full potential.
Additional Information
Should your application be successful, the company will carry out relevant employment checks, including:
- Recent employment and address verification.
- General credit and criminal background checks.
- Driving licence checks if required.
Important Notice: All job offers are made upon a 6-month probationary period.
Data Protection Considerations:
Compliance with data protection is integral to our processes. Familiarise yourself with our privacy notice [employed to address data handling, storage, sharing policies and individual data rights]. Ensure you review the full notice before applying.
If your expertise and enthusiasm match this role’s needs, apply today! A representative from the Talent Acquisition Team will be in contact promptly.
Lookers and Charles Hurst are an equal opportunities employer.
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