Bolton NHS Foundation Trust
Booking Clerk
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Part Time 34 hours per week, permanent post.
About the Role
The Ophthalmology Booking Team at Royal Bolton Hospital has an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied.
Responsibilities
- Provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.
- Help ensure there are robust systems in place that assist the service user and other staff to provide safe and effective services to all Ophthalmic areas and other sites where services are delivered.
- Ensure all teams work to agreed standards across the specialty, providing a first class service and appropriate management of referrals, waiting lists, appointing, and data recording takes place to meet local and national targets, income generation, and compliance with Trust standards and policy.
- Have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained, and approved to ensure patients are appointed and their pathway is managed appropriately.
- Liaise with patients/carers to agree all appointments/attendances, cancellations, and re-booking. Manage non-attendance in line with the Trust’s Access Policy.
- Undertake all administrative and clerical duties to support the Ophthalmology Booking Team and wider department.
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Requirements
- Ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave.
- Knowledge and experience of working in a similar administrative environment.
Core Hours
8am until 6pm on a rota basis. Flexibility to meet the needs of the service, including covering for colleagues during absence and annual leave.
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About Us
We know we can provide you with a great place to work, alongside a fantastic team who are all pulling together to give the people of Bolton the best care possible. The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued, and we can offer excellent opportunities for further training and development.
Contact
For further details/informal visits, contact:
- Name: Jessica Nicholls
- Job Title: Capacity and Demand Coordinator
- Email Address: Jessica.Nicholls@boltonft.nhs.uk
- Telephone Number: 01204 390333
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