Premium Linguistic Services
Booking Coordinator / Customer Service Adviser
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Booking Coordinator / Customer Service Adviser
Booking Coordinator / Customer Service Adviser
Location: Birmingham (Office-based) Hours: Full-time, Monday to Friday, 9:00am – 5:30pm Salary: £26,500 per annum Start Date: ASAP
About Premium Linguistic
Premium Linguistic is a leading UK language services provider with over 15 years’ experience supporting both public and private sector organisations. Our mission is simple: to reduce language barriers and enable clear, accurate communication for individuals who speak little or no English. We deliver high-quality face-to-face, telephone, and video interpreting, alongside professional translation services. By combining experienced linguists with robust technology and a dedicated in-house team, we help service users access essential services such as healthcare, social care, and local authority provision with confidence and clarity.
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About the Role
Due to continued growth, we are seeking Booking Coordinators / Customer Service Advisers to join our established and successful Bookings Team. Reporting to the Bookings Team Leader, this role requires a highly organised, customer-focused individual who can manage a fast-paced workload while maintaining excellent service standards. The successful candidate will be confident communicating with clients and interpreters, able to multitask effectively, and comfortable working under pressure.
Key Responsibilities
- Coordinating and booking interpreters for face-to-face and remote assignments
- Liaising with clients via telephone and email, demonstrating excellent customer service and professional communication
- Ensuring interpreter attendance and coverage for all confirmed bookings
- Building and maintaining positive working relationships with clients and interpreters
- Prioritising tasks effectively in a busy environment
- Managing high volumes of incoming and outgoing calls and correspondence accurately and efficiently
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Skills, Knowledge and Experience
- A-Level or equivalent qualification (preferred)
- Minimum of 1 year’s customer service experience (preferred)
- Strong organisational and multitasking skills
- Excellent verbal and written communication skills
- Ability to remain calm, professional, and detail-focused under pressure
- Call centre experience is advantageous but not essential
What We Offer
- A stable, full-time role within a growing organisation
- Supportive team environment with structured training
- The opportunity to contribute to services that make a meaningful social impact
To apply, please submit your CV detailing your relevant experience.
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