Lancashire Teaching Hospitals NHS Foundation Trust
Booking Team Member - Women's Health
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About the Role
We are expanding our team and we need you! A great opportunity has arisen for us to recruit booking team members into the women's health department.
Are you a proactive and motivated individual who enjoys working in a challenging and busy environment? If so, we want you to support the Women's Health specialties at Lancashire Teaching Hospitals NHS Trust.
Key Responsibilities
- Provide a professional and courteous “front of house” service for all staff and visitors utilizing the facilities provided within Sharoe Green Unit, Royal Preston Hospital, acting in a professional and courteous manner at all times.
- Respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to. Ensure information is accurate and meets Trust Standards regarding delivering information.
- Demonstrate excellent organizational skills, must be flexible in approach, able to exercise initiative, and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.
- Assist with responding to external and internal telephone queries from staff, patients, and others and referring to the appropriate person.
- Communicate with a range of staff, users, and visitors to the Trust / Department utilizing a variety of communication methods including verbal, electronic, and passing information in a format that is appropriate to the individual request.
- Support with preparing clinics and ensure medical and nursing teams are supported throughout the clinic.
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Work Schedule
TOTAL flexibility in working is required as you will be required to work a variety of early/late shifts as the reception currently operates 08:00 - 18:00. Full & Part-time positions are available.
Benefits
At Lancashire Teaching Hospitals, we take pride in caring for our staff as well as our patients. We recognize that working in a busy environment requires help with a healthy work-life balance, and deserves financial security for when you are ready to retire; we also believe in ensuring that our staff get the chance to reach their full potential when working with us, which is why we open lots of doors for career progression once you join our team. With us, the sky truly is the limit!
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We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever the role, you help to look after 370,000 people in our local area and give specialized care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely makes a difference to support our patients and staff, ensuring we keep thriving & delivering outstanding healthcare across our local towns.
We have access to varied development opportunities, learn new skills, meet fantastic people, & do things you'd never have done.
Everything we do centers around patient care and enhancing their experience, which means your role is pivotal and something to be really proud of.
Contact Information
For further details / informal visits contact:
- Name: James Tierney
- Job Title: Deputy Service Manager
- Email Address: james.tierney@lthtr.nhs.uk
- Telephone Number: 01772 528434
Email is my preferred method of contact as I am often away from my desk or unable to answer the phone.
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