Ramsay Health Care
Bookings Clerk
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Job Advert Bookings Clerk
Location: Cobalt TC, Newcastle Upon Tyne
Hours: 37.5 weekly hours
Shift Patterns: Varied depending on business needs from 9-5 / 10-6 / 8-4 Monday – Friday with occasional Saturday cover.
The Role:
We currently have a great opportunity for a Bookings Clerk to join our team at Cobalt TC, Newcastle Upon Tyne. The Booking Clerk role can offer you variety and challenges, representing Cobalt Hospital as a point of contact with our patients. Our booking team liaise with patients to book their procedures and provide key information to enable them to attend.
Key Responsibilities:
- Handling inbound calls
- Booking, cancelling and rearranging Day Case procedure and Endoscopy appointments
- Making outbound calls
- Maintaining a high standard of customer service
- Use of hospital systems to effectively support the management of the patient journey
- Managing theatre capacity
- Managing pending lists and wait times in line with RTT Framework
- Processing new referrals from external and internal sources
- Liaising with colleagues at all levels to ensure the patient journey is smooth
- To work in accordance with policies at all times
Where You Will Be Based:
Cobalt Hospital has been delivering health services for many years and has established a reputation with patients and the healthcare community for consultant led services and high patient satisfaction. Registered with the Care Quality Commission patients can be assured of the highest standards in surgical, nursing, hygiene and aftercare services at Cobalt. The endoscopy service has recently achieved Joint Advisory Group accreditation an industry standard for the delivery of endoscopy procedures so patients can be assured they will receive the highest quality of clinical care and patient experience.
Why Join Us?
At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:
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Health, Wellbeing & Financial Security
- Private Medical Cover, with the option to add your partner and dependants
- Discounted Bupa Dental Insurance
- Life Assurance (Death in Service) x3 your base salary
- Private Pension, with Ramsay matching up to 5% after a qualifying period
- Employee Assistance Programme
Work–Life Balance
- 25 days annual leave + bank holidays, with the option to buy or sell additional days
- Flexible shift patterns, where possible
- Family friendly policies including enhanced parental leave
- Volunteer leave to support causes that matter to you
Career Development & Recognition
- Training and Development via the Ramsay Academy to support your career development
- Colleague recognition programme to celebrate our people
Lifestyle & Everyday Perks
- Access to our benefits platform, offering a wide range of discounts
- Cycle2Work scheme
- Subsidised staff restaurant, where possible
- Free parking on site, where possible
About Us:
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us.
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“The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all. This role is subject to an Enhanced DBS check.
We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.
We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace.
As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.
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