Nuffield Health Guildford Hospital
Bookings Manager
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Bookings Manager
Bookings Manager
Guildford Hospital | Fixed-Term | Full Time
Up To £32,000 Depending On Skills And Experience.
37.5 hours per week
Nuffield Health is the UK’s largest Healthcare Charity. From our innovative healthcare and leisure facilities to our community access programmes, we’re committed to building a healthier nation. Inside our award-winning hospitals, this starts with commitment to quality and the highest standards of patient care. It starts with you.
We are seeking an experienced and highly organised Bookings Manager to join our team on a fixed-term basis to provide maternity cover. This is a critical role responsible for overseeing the end-to-end bookings function, ensuring the smooth coordination of inpatient and outpatient scheduling while maintaining high standards of service delivery and operational efficiency. This role plays a vital part in ensuring continuity of service, team leadership, and operational performance during a period of internal transition. You will be instrumental in maintaining service quality, supporting staff, and safeguarding the hospital’s financial integrity.
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Key Responsibilities:
Manage daily inpatient and outpatient booking activity (c. 250+ outpatients per day and c. 450 inpatient/day case bookings per month) Lead and support the bookings team, including rota management, performance monitoring, and ensuring adequate service coverage Oversee the pre-authorisation process, ensuring accuracy, timeliness, and compliance to prevent treatment delays and protect revenue Monitor and drive performance against key KPIs related to patient flow and booking volumes Maintain high standards of patient service and operational quality
About You:
Proven experience in a healthcare bookings or patient services management role Strong leadership and team management skills Highly organised with excellent attention to detail Ability to manage competing priorities in a fast-paced environment Solid understanding of pre-authorisation processes and their impact on service delivery and income
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