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Boutique Supervisor
Boutique Supervisor – Harrods Boutique
Mission
- Drive sales growth and acquire new clients
- Deliver the highest level of service to all Chopard clients
- Support and lead the boutique team in close collaboration with the Boutique Manager
- Ensure adherence to Chopard’s Boutique Charter and retail standards
Main Responsibilities
Team Leadership & Management
- Act as deputy to the Boutique Manager, assuming full responsibility for boutique operations in their absence
- Support the Boutique Manager in conducting performance reviews and developing individual development plans
- Motivate team members by setting clear short- and long-term objectives aligned with their skills
- Organise and deliver regular training sessions (e.g. selling skills, role-play exercises)
- Promote continuous performance improvement, including contribution to mystery shopping results
- Support planning and facilitation of regular team meetings and briefings, covering:
- Business performance and sales strategies
- Weekly targets and objectives
- Product knowledge, client leads, after-sales service, and upcoming activities
- Team engagement and motivation
- Organise monthly staff rota and ensure completion of administrative duties
- Enforce discount policy and coach the team on margin optimisation techniques
- Support coaching, best practice sharing, and ongoing training initiatives
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Client Experience & Service Excellence
- Ensure the highest service standards align with the Boutique Charter
- Guarantee all clients receive a professional, respectful, and luxury experience
- Maintain impeccable boutique presentation, including:
- Cleanliness, maintenance, and aligned displays/decorations per Chopard guidelines
- Availability and proper use of marketing materials
- Staff presentation and adherence to dress code standards
- Showcase displays, trays, and product presentation to the highest standard
- Careful stock handling (e.g. no visible fingerprints)
- Ensure an appropriate in-store atmosphere, including approved music and visual materials
- Report maintenance/refurbishment needs to Head Office promptly
Business Development
- Support achievement of sales targets against annual objectives
- Assist in organising and managing in-store and external events to:
- Generate new client opportunities
- Drive sales and brand awareness
- Ensure effective use and maintenance of the Salesforce CRM system by all team members
- Develop and maintain relationships with key external partners (hotels, clubs, tour operators, drivers, translators)
- Identify and propose new initiatives to attract and engage new clients
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Operations & Compliance
- Ensure strict adherence to security, insurance, and operational procedures as per Chopard policies
- Monitor stock levels to stay within insurance coverage limits at all times
- Maintain accurate management of:
- Transactions
- Stock (including regular stock checks)
- Client data
- Support onboarding and training of new boutique team members
Specific Activities
- Travel required for events and client engagement
- Monitor and report competitor activity and market trends
Key Requirements
- Strong organisational skills and attention to detail
- Excellent written and verbal communication in English
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in MS Office (Word, Excel, PowerPoint) and Photoshop
- Professional presentation aligned with luxury brand standards
- Flexibility to work evenings, weekends, and outside standard hours
- Strong team collaboration and interpersonal skills
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Skills
Organizational Skills
Communication Skills
Team Leadership
Client Service
Sales Strategies
Training
Performance Improvement
Stock Management
CRM Systems
Event Management
Market Trends
Attention to Detail
Flexibility
Interpersonal Skills
Luxury Brand Standards
Administrative Duties
Location