Royal London
BPA Payroll Administrator
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Contract type: Permanent
Location: Alderley Park
Working style: Hybrid 50% home/office based
Closing date: 4th August 2026
We're looking for an experienced Pension Payroll Administrator to join our growing Bulk Purchase Annuity (BPA) Operations team.
This is an excellent opportunity to play a key role in the administration and delivery of pension payroll services for BPA customers. You'll help ensure pension payments are processed accurately and on time, while delivering excellent service to policyholders, pensioners, trustees, and internal stakeholders.
Working as part of a collaborative team, you'll support the administration of pension payroll activities, resolve queries, perform calculations and reconciliations, and help maintain the high standards of service and governance expected within a regulated financial services environment.
About The Role
- Administering BPA pension payroll activities, including new pensioner set-up, amendments, and cessations.
- Processing payroll calculations, tax deductions, pension increases, arrears, recoveries, and one-off payments.
- Completing payroll checks, reconciliations, and validation activities to ensure accurate and timely payments.
- Maintaining high-quality customer and payroll data.
- Responding to queries from policyholders, pensioners, trustees, and internal colleagues.
- Supporting payroll-related reporting, communications, and audit activities.
- Assisting with the implementation of new BPA schemes and payroll transitions.
- Identifying opportunities to improve processes and enhance customer outcomes.
- Supporting vulnerable customers and delivering good outcomes aligned to Consumer Duty requirements.
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About You
- Experience within pension payroll, BPA administration, or defined benefit pension administration.
- A good understanding of payroll processes, controls, and reconciliations.
- Knowledge of PAYE requirements and HMRC regulations.
- Strong numerical and analytical skills with excellent attention to detail.
- Experience using administration and payroll systems.
- Good Excel, Word, and Outlook skills.
- The ability to manage deadlines and prioritise a varied workload.
- Excellent communication skills and a customer-focused approach.
- A proactive mindset with a passion for continuous improvement.
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About Royal London
We’re the UK’s largest mutual life, pensions, and investment company, offering protection, long-term savings, and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable, and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme, and private medical insurance.
Inclusion, diversity, and belonging
We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
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