OR for an individual contributor, they will:

• Lead collaborative assignments and guide team members through structured assignments
• Identify the need for the inclusion of other areas of specialisation to complete assignments
• Identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda
• Take ownership for managing risk and strengthening controls in relation to the work done
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc) to solve problems creatively and effectively
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience
• Influence or convince stakeholders to achieve outcomes

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Job Requirements

To be successful as a Relationship Manager you should have:

• Knowledge of industry trends and market developments
• Understanding and experience in Payments
• Relationship management and interpersonal skills to include, experience in achieving credibility and building strong client relationships at all levels
• Negotiation skills and a successful track record of increasing business performance amongst clients with the ability to negotiate at strategic level and ‘close a deal’ successfully with maximum business benefit
• Influencing ability and ability to adapt and prioritise in a fast-paced environment

Some other highly valued skills may include:

• Experience in the Business to Business Financial Services Sector
• Experience managing a portfolio
• Knowledge of relevant third party suppliers (e.g. technology), partners and key competitors

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

About the Role

This role can be based in Northampton, Glasgow, Manchester or Sunderland and will require regular travel across the North.

Barclays’ payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients. In April 2025, we announced a long-term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered, enhancing the experience for both existing and prospective clients. Leveraging extensive client relationships and deep experience of UK payments, we will create an environment of continuous innovation - activated by Brookfield’s global private equity expertise in payments, technology, operational transformation and corporate carve-outs - to ensure the business is strategically positioned for long-term growth. Barclays will invest approximately £400m in the new business, the majority of which will be incurred during the first three years. Performance-linked incentives will drive greater alignment between the partners, underpinning the long-term commitment to the transformation. Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years.

For more information on our partnership with Brookfield, please visit Barclays.com.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.