The Robinson Jackson Group
Branch Administrator
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Company Description
The Robinson Jackson Group is an expanding, independently owned estate agency operating across London and Kent, with roots dating back to the 1960s. The group runs around 30 branches and departments, offering sales, lettings, mortgages, new homes, and investment services, including a specialist presence in Gravesham, Medway, and Swale through Robinson Michael & Jackson. With over 200 team members, the company is known for its supportive culture, strong internal friendships, and quick recognition of individual talent. Its size and stability mean it has excellent resources to train and promote people who want to progress their property careers. Applicants can expect a well-established business that values long-term careers and professional development.
Role Description
The Branch Administrator is a full-time, on-site role based in Gravesend. This position is responsible for providing day-to-day administrative support to the branch, including maintaining accurate records, preparing documents and correspondence, and updating property listings and databases. The role involves handling incoming calls and emails, coordinating appointments and viewings, and ensuring a smooth flow of information between sales, lettings, and other branch teams. The Branch Administrator will assist with marketing materials, basic reporting, and compliance-related documentation, while delivering a professional, customer-focused service to clients and colleagues. Collaboration with branch management and negotiators is key to ensuring an efficient and well-organized office environment.
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Qualifications
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- Strong administrative and organizational skills, including document management, data entry, and record keeping.
- Proficiency with office software and digital tools, such as email, calendars, spreadsheets, and CRM or property management systems.
- Excellent written and verbal communication skills, with a professional telephone manner and the ability to liaise confidently with clients and colleagues.
- Customer service skills, with a focus on responsiveness, problem solving, and maintaining a positive client experience.
- Ability to prioritize tasks, manage time effectively, and work accurately in a fast-paced office environment.
- Attention to detail and reliability, particularly when handling compliance paperwork and financial or contractual information.
- Experience in property, estate agency, or a similar office-based environment is beneficial but not essential.
- Willingness to learn, adapt to changing processes, and contribute positively to a collaborative team culture.
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