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MS-Group Ltd, an independent family business established in 1821, is the “parent” company for a number of Memorial Retail outlets throughout South Wales and the West Country. These include Mossfords – Wales’ oldest memorial masons and various others.
The company also includes a rapidly expanding Sign Company (Morgans Consult), a vehicle graphics division (PopIn Graphics) as well as an internet based business selling stone signage (StoneSign Company) and is continuously expanding and developing.
The Role
Branch Assistant – Memorial Sales
Dealing with Sales situations – always with a caring, helpful and understanding manner, including:
- Dealing with and helping clients, potential clients and past clients with a range of queries and problems
- Selling memorials and similar products and services on site at the branch and dealing with all aspects surrounding the taking of orders
- Dealing with after-sales situations with an equally caring, helpful and understanding manner
- Contacting clients and potential clients by telephone
- Ensuring that all orders and leads are tracked and recorded to ensure maximum efficiency and quality of service
- Occasionally calling at clients homes to provide advice and possible sales and/or to help resolve or answer any queries – possibly outside of normal working hours.
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Additional Responsibilities Detail
- Answering the telephone & dealing with all queries relating to the branch and its clients etc
- Inputting order and other data into our automated order system
- Processing paperwork
- Updating and maintaining the files
- Receiving and handling payments, deposits etc
- Ensuring that the office, display and showrooms are kept in a good, tidy and clean condition.
- Report and communicate with Head Office on a regular basis to ensure good relationships are maintained and quality of service to the client is ensured.
- Helping with other administrative duties from other busier branches
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What You Can Expect From Us
- Branch opening hours are 9am-5pm
- This is a part time position working 3 days per week (including Saturday)
- 8.5 hours per day
- Contributory Pension Scheme
- 20 days holidays + Bank Holidays (Pro-rated for part-time)
- Holidays increased on length of service
- Benefits Platform which includes: Cycle to work scheme, gym scheme, hundreds of discounts
- Social & Charity Events
This is a permanent position, with a 6 month probation period. Full training will be provided.
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