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Stevenswood Trade Counters Ltd is a dedicated supplier of PVCu and aluminium windows, doors, glass, conservatories and accessories, catering to both trade professionals and homeowners. With trade counters throughout the UK, we offer a wide range of trusted products to retail, trade and distribution clients, whilst providing exceptional service, and competitive pricing to help you win more business, streamline installations, and maximise your profits.
We are now looking for a Branch Assistant at our Gateshead Branch to contribute to the overall success of the branch. Working Monday to Thursday 7:30 am-4:30 pm and Fri 7:30 am-3:30 pm
The successful candidate will place a strong emphasis on providing outstanding customer service. They will work collaboratively with colleagues to uphold consistently high service standards. With pride in their branch, they will contribute to its upkeep and presentation, supporting team members as needed. Customer-focused and professional, they will recognise the importance of representing the Company positively at all times.
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We are seeking an individual who can demonstrate exceptional customer service abilities, along with strong numeracy and literacy skills
Key Responsibilities include;
To maintain the customer database and ensure that information is kept up-to-date and accurate To assist with end of day banking and reporting To maintain branch standards in terms of organisation, efficiency and cleanliness To ensure that customers are kept updated about all relevant information including orders, quotes and promotions To assist the manager in the collation and delivery of information when requested To assist customers with all aspects of their account To accept cash payment from customers in line with Company standard, as and when required. To ensure the understanding and achievement of branch KPI targets as determined by the branch manager To ensure sufficient knowledge of products on offer as well as any Company or branch promotions To proactively drive sales and opportunities in branch through prospecting and touching base with existing or lapsed customers To be an ambassador of the Company and act accordingly To act as buddies and mentors to new colleagues, not just in branch but across the Company To own customer experience from initial enquiry through to installation To use industry specific software to generate customer quotes To ensure efficient stock management and avoid any unnecessary storage of goods To deliver excellent customer service in line with the Company’s vision – we want our customers to be “sorted” To pick stock and organise loads for dispatch To ensure compliance with Company procedures and processes To work in a safe and responsible manner To perform any other reasonable instruction
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The Rewards
5 weeks paid holiday a year plus bank holidays, plus the flexibility to buy 2 days 39 hour contract Monday to Thursday 7:30 am-4:30 pm and Fri 7:30 am-3:30 pm (Early Finish Friday with no Saturday working, enjoy your weekends!) Health Cash Plan Retail Discount Scheme Life Assurance Cover Friends and Family Cashback on the products we manufacture Paid Volunteering time Company Sick Pay
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