Branch Assistant – Llanelli

We are seeking a motivated and customer-focused Branch Assistant to join our busy branch team. This is a hands-on role within a fast-paced trade and retail environment, supporting daily branch operations while delivering outstanding customer service.

What You’ll Be Doing

As a Branch Assistant, you will play a key role in ensuring the smooth and efficient running of the branch. Your responsibilities will include:

• Greeting and acknowledging customers promptly
• Serving customers efficiently both face-to-face and over the telephone
• Resolving customer queries effectively
• Assisting customers with loading purchases where appropriate
• Picking materials accurately for deliveries, collections, and stock transfers
• Identifying and reporting faulty or damaged goods
• Assisting drivers with loading company vehicles
• Checking materials for quality and quantity
• Operating fork trucks safely (where trained and certified)
• Supporting stock accuracy and inventory management
• Assisting with weekly and annual stock takes
• Supporting merchandising and store layout changes
• Promoting and selling products to maximise margins and profitability
• Processing sales and credit transactions accurately
• Managing cash and account transactions responsibly
• Forwarding sales leads to relevant team members