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About MS-Group Ltd
MS-Group Ltd is an independent family business established in 1821 and serves as the parent company for a portfolio of Memorial Retail outlets across South Wales and the West Country. This includes Mossfords, Wales’ oldest memorial masons, among other branches.
In addition to its memorial businesses, MS-Group Ltd comprises:
- A rapidly expanding Sign Company (Morgans Consult)
- A vehicle graphics division (PopIn Graphics)
- An internet-based business selling stone signage (StoneSign Company)
- Ongoing expansion and development across its operations.
### Branch Assistant – Memorial Sales
Core Responsibilities
The successful candidate will support Memorial Sales within the branch, embodying a caring, helpful, and understanding approach with clients, past, and potential clients. Key duties include:
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Client Engagement:
- Handling queries and resolving problems across a variety of memorial-related issues.
- Providing advice and support, ensuring customers feel valued throughout the process.
-
Sales:
- Selling memorials and other related products/services in person at the branch.
- Managing all elements of the order process, from initial interaction to order finalisation.
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After-Sales & Support:
- Offering attentive and helpful assistance post-purchase, resolving any enquiries.
- Occasionally visiting clients in person—inside or outside standard working hours—to provide consultative support.
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Communication:
- Making telephone calls to existing and potential clients to improve engagement.
- Ensuring all enquiries, leads, and orders are systematically tracked and recorded for efficiency.
Additional Responsibilities
This role also encompasses the following administrative and operational duties:
-
Telephone & Customer Service:
- Answering calls and resolving operational or client-related queries.
-
Administrative Tasks:
- Inputting order and client data into the automated order system.
- Processing job paperwork, deposits, and payments.
- Maintaining up-to-date client and company records.
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Office & Workspace Maintenance:
- Keeping the branch, showroom, and office tidy, clean, and presentable.
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Reporting & Collaboration:
- Reporting regularly to Head Office to ensure seamless client service standards.
- Assisting with administrative tasks from other branches during busy periods.
### Work Environment & Benefits
Hours & Terms
- Working Hours: 9:00 AM – 5:00 PM (Branch Office).
- Part-Time Position:
- 3 days per week, including one Saturday.
- Daily Hours: 8.5 hours total.
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Permanent Role & Training
- This is a permanent position with a 6-month probation period.
- Full training will be provided.
Benefits Package
| Benefit | Details |
|---|---|
| Paid Time Off | 20 days annual leave + Bank Holidays (pro-rated for part-time employees). |
| Holiday Accrual | Additional leave is granted as tenure increases. |
| Pension Scheme | Access to a contributory pension scheme. |
| Benefits Platform | Wide-ranging discounts, including limited edition cycle-to-work and gym schemes. |
| Social & Charity Engagement | Opportunity to participate in company-organised events and charitable activities. |
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