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Branch Assistant Part Time
Part-Time Customer Service / Retail Associate (15 Hours per Week)
We are seeking a motivated individual with a can-do attitude and a passion for delivering excellent customer service. You’ll go the extra mile to meet the needs of our customers, ensuring they leave satisfied and well-catered for.
About the Role
- Hours: 15 hours per week (5-day or 7-day operation as per location)
- Minimum Age: 17+ (18+ required if working before 6:15 AM, after 9:45 PM, or in warehouses, beers/wine/spirits, or driver roles)
- Focus: Speed, accuracy, and an unwavering customer-first mindset.
Key Responsibilities
You’ll play a vital role in:
- Ensuring shelves are stocked to assist customers quickly
- Enhancing speed of service at the checkout
- Precisely fulfilling delivery orders with accuracy
- Providing friendly, professional service such as helping customers rebuild their businesses efficiently
Requirements & Attributes
- Passion for customer service
- Strong work ethic – always on time and professionally presented
- Willingness to exceed basic expectations for customers
- Team player with a positive, approachable demeanour
Benefits Package
From day one at Booker, you gain access to a rewarding benefits programme:
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Shopping & Financial Discounts
- 10% off all purchases with your Booker colleague card, plus three double discount events per year
- After 3 months’ service: Tesco colleague discount card (10% → 15% off most purchases, 10% at Tesco Cafe, 20% off groceries/fresh food)
- 10% off pay monthly and SIM-only deals with Tesco Mobile (plus further discounts throughout the year)
- Up to 30% off car/home/pet insurance via Tesco Bank (T&Cs apply)
Health & Eye Care
- Free eye test if you spend £50+
- 30% discount on glasses, prescription sunglasses, and contact lenses (from £50+ spend)
- 50% off health checks at Tesco Pharmacy
- Exclusive RAC breakdown cover rates
Saving & Career Support
- After 3 months’ service, join Save As You Earn to buy Tesco shares at a discount
- Retirement savings plan (pension) with a 5% company match
- Death in service life cover of up to 3x annual pay
Wellbeing & Resources
- 24/7 confidential Employee Assistance Programme (support for you and your family)
- Virtual GP access to health services
- Great holiday package
- Deals website with discounts on everyday purchases, including a cycle-to-work scheme
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About Booker Group
At Booker, we support UK’s independent retailers, caterers, and small businesses across 190+ branches, 8 distribution centres, and 6 support locations.
We prioritise diversity, equity, and inclusion (DE&I), ensuring you can bring your full self to work. Flexible working conversations are always welcome, regardless of career stage or life changes.
As a Disability Confident Committed Leader, we provide accessible recruitment support – contact recruitment@bookergroup.com for further details.
Future proof your career with us. Visit www.bookergroupjobs.co.uk for more.
Important Notes
- Age requirement for high-shift roles: Minimum 18+ if working before 6:15 AM, after 9:45 PM, warehousing, or operating in liquor/vehicle departments.
- Rolled closing: Roles may close earlier than advertised due to high volume. Feedback only provided post-interview.
- Note: Booker Group is part of Tesco PLC, but benefits differ from core Tesco programmes.
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