Timpson Ltd
Branch Colleague / Branch Manager / Mobile Colleague A26
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Mobile Colleague for Timpson, a Service-Based Retail Company
Location: High Wycombe (and surrounding area)
Job Type: Permanent / Full Time
Pay: Starting at £26,520 per annum (including uncapped weekly bonus)
Hours: 40 hours over 5 days (including weekends), with overtime opportunities available post-training
About the Role
At Timpson—‘One of the Best Places to Work in the UK’ (The Sunday Times)—we offer a unique opportunity for when customer service meets rewarding careers. If you’ve worked in retail or hospitality and are eager for a fresh, fulfilling challenge, join our team as a Mobile Colleague.
You’ll deliver high-quality services to our customers, from key cutting and mobile phone repairs to shoe repairs, engravings, dry cleaning, and more. We provide in-depth training from day one, ensuring you gain the skills and confidence to excel. You’ll also be part of a supportive culture that prioritises mutual kindness—completing an act of kindness for a colleague or customer daily.
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Responsibilities
As a Mobile Colleague, you’ll:
- Provide a wide range of essential customer services:
- Mobile phone repairs
- Key cutting
- Watch repairs
- Engravings
- Shoe repairs
- Photo processing
- Dry cleaning, and many others
- Assist customers with clarity, empathy, and efficiency
- Meet clients in their homes or businesses (where applicable)
- Build strong relationships and foster goodwill
- Participate in ongoing training and skill development
What We Offer
Your happiness and career growth are our top priorities. Here’s why Timpson stands out:
- Supportive and inclusive culture – Yearly happiness surveys and continuous improvements to well-being
- Fair starting wage with competitive uncapped weekly bonuses
- Unique perks:
- Free holiday homes
- Discounts: up to 90% off for colleagues**; up to 25% off for friends and family
- Paid extra day off for your birthday
- Paid time off for a child’s first day at school
- Annual salary reviews
- Lifestyle benefits:
- Regular fun staff events
- £1000 weekly lottery draw (true to our heritage)
- Promotion opportunities and professional training
- £100 newborn baby bonus and £100 marriage bonus
- Health and well-being support:
- Free flu jabs
- 24-hour helpline
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We’re a family-run business since 1865, and we build on that legacy by trusting our colleagues. Join us for progression, variety, and meaningful work.
Requirements
We value personality over qualifications, so we’re looking for:
- A positive, friendly attitude – resilient and welcoming
- Strong communication skills – customers first!
- Ready to learn and grow in a fast-paced environment
- Open to providing exceptional service in different locations
At Timpson, we welcome applicants from all backgrounds, including ex-offenders.
Next Steps
Ready for the next step in your career? [Apply here] today—we’d love to meet you!
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