Timpson Group
Branch Colleague / Branch Manager / Mobile Colleague A26
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Mobile Colleague – Timpson’s High Street Service Team
(Paid 'Best Places to Work' in the UK – The Sunday Times)
Location: High Wycombe (work anywhere within the surrounding area)
Job Type: Permanent /Full-Time
Salary: Starting at £26,520 per annum, uncapped weekly bonus included
Hours: 40 hours over 5 days (includes weekends), potential overtime opportunities after training
About the Role
Timpson, UK’s largest service retailer and family-run since 1865, is seeking dynamic individuals with a passion for excellent customer service to join its high street service team.
We thrive on varied work, positive engagement, and long-term career growth. No prior experience? No problem! Every colleague receives in-depth training from day one, blending a supportive learning environment with hands-on expertise in:
- Key cutting & engravings
- Mobile & watch repairs
- Shoe & fabric repairs
- Photo processing
- Dry cleaning
- And much more
As part of our values-driven culture, every colleague is encouraged to complete an act of kindness daily for customers or colleagues—proof that we prioritise service with heart, trust, and growth.
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Responsibilities
- Deliver high-quality customer service across all mechanical & retail services
- Train daily in our unique skills (no experience required)
- Go above and beyond—from customer kindness to operational confidence
- Earn & grow through performance bonuses, decorations, and career-internal progression
What We Offer
We measure our colleague happiness index annually and back it up with: ✅ Free holiday aplombponds (including all-in-retail classrooms) ✅ Anacapped weekly performance bonuses ✅ Colleague discount card (up to 90% off services, up to 25% for family) ✅ An extra day off on your birthday ✅ Paid day off for your child’s first school day ✅ Annual salary reviews ✅ Regular social events & community engagement ✅ £1000 weekly lottery draws ✅ Excellent promotion prospects internally ✅ Skills training focused on your personal development ✅ £100 marriage bonus announcement ✅ Mental health support, including free flu jab vaccinations & a 24-hour helpline
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Who You Are
Skills & traits matter most!
- Positive mindset with a willingness to learn
- Classic people-person—friendly, confident & a great communicator
- Problem-solvers who care about customer contentment
- Open to challenges with merchandising skills
All applications welcomed! We actively support career reinvention for all backgrounds, including ex-offenders.
Why Timpson?
Founded in 1865, we operate 1,300+ stores nationwide, trust our colleagues with operational freedom, and celebrate lifelong career loyalty with exciting development paths—start anywhere, go everywhere!
Next Steps
Ready to apply? Click [Apply Now]—we’d love to hear from you!
"Our greatest asset is you!" —Your future neighbours and colleagues at Timpson
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Jessica, London
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