Bennetts Car Parts
Branch Manager
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Branch Manager - Lichfield
As a Branch Manager you will be responsible for the day-to-day operations of our branch in Lichfield, including managing staff, achieving sales targets, ensuring excellent customer service, and maintaining operational efficiency.
This role is perfect for someone with a strong background in automotive parts or aftersales, excellent leadership skills, and a commercial mindset.
Hours of Work
- Monday to Friday: 8am – 5.30pm
- Alternate Saturdays: 8.30am – 1pm
Key Responsibilities
- Lead and manage all branch operations, including sales, customer service, warehouse, and logistics
- Drive branch performance to meet or exceed sales, profit, and service targets
- Develop and maintain strong relationships with trade and retail customers
- Oversee stock control, purchasing, and inventory accuracy
- Manage, motivate, and develop a team of staff including sales advisors, warehouse operatives, and drivers
- Ensure high levels of customer satisfaction and deal with escalated queries or complaints professionally
- Monitor and analyse branch KPIs, reporting performance to senior management
- Ensure all operational and health & safety procedures are followed
- Support marketing and local business development activities
- Recruit, train, and retain high-performing staff
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Requirements
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- Proven experience in a management or supervisory role in the motor trade
- Strong understanding of automotive parts, operations, or aftersales
- Excellent leadership, communication, and customer service skills
- Commercial acumen and a results-driven approach
- Good organisational and time-management abilities
- Punctual, reliable, and trustworthy
- IT literate, with experience using stock and sales systems
- Full UK driving licence
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