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Area Manager (Delivery Hub)
About the Role
You will work seamlessly with the Morning, Twilight, and Night Delivery Managers to support the Area Manager to ensure that Service from your Delivery Hub is best-in-class. You will manage a department that operates with Health, Safety, and Legality, maximising efficiency, availability, and delivering exceptional service to our customers.
Responsibilities
Core Operations
- Ensure accurate replenishment activities, including space checks, effective direct deliveries, and timely bookings for seamless operations.
- Oversee thorough investigations into In Stock Off Sale (ISOS) items.
- Train colleagues in milk and bread ordering to ensure all orders are fulfilled promptly.
Inventory & Compliance
- Optimise Stock Control functions for accuracy.
- Resolve credit issues promptly.
- Ensure Click and Collect is managed efficiently and professionally.
Customer Service Excellence
- Uphold Customer Service standards in your branch and motivate the team to provide swift, professional, and delays-free service.
- Monitor and manage butchery tasks to ensure adherence to Booker’s "Be the Best At" policies, with accurate orders delivered on time.
- Guide colleagues with diary tasks, ensuring they are completed and documented appropriately.
Safety & Standards
- Oversee effective security checks.
- Implement and maintain a clean, tidy, and safe working environment.
- Ensure compliance with company policies, mandatory training, and Health & Safety protocols.
Leadership & Culture
- Lead by example, embodying the Booker Code of Business Conduct and "Win Together" behaviours.
- Build and sustain collaborative relationships, both internally and externally.
- Promote a culture that prioritises Health, Safety, and Legality.
- Champion Diversity and Inclusion, ensuring Everyone Is Welcome in your hub.
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Requirements
- Proven track record in team management.
- Exceptional ability to multitask, prioritise, and delegate effectively.
- Strong communication skills and problem-solving capabilities.
- Deep understanding of customer needs and expectations.
- Experience in a Delivered Operation preferred, though not mandatory.
- Outstanding coaching skills and the ability to holds teams accountable for high standards.
- Talent for spotting and nurturing future capabilities.
- Customer-obsessed mindset with a proven success in delivering quality service.
Benefits
Staying at Booker helps you thrive in a supportive work environment while enjoying excellent career progression opportunities. Here’s what else we offer:
Discounts & Savings
- 10% off purchases on Booker shops, with an extra double discount events thrice a year.
- After 3 months’ service, claim a 10-15% discount (rising to 15%) on most purchases at Tesco for seven every four-week cycles.
- Access to a Tesco Café discount (10%) and 20% off food & beverage (F&B) purchases.
- 10% discount on Tesco Mobile pay monthly and SIM-only deals.
- Up to 30% off car, home, and pet insurance (Tesco Bank), subject to terms.
- Free eye test with £50+ spend, or 30% off glasses/sunglasses/lenses above the same threshold.
- 50% discount on Tesco Pharmacy health checks.
Wellbeing & Work Culture
- Discounted RAC breakdown coverage via exclusive Booker rates.
- Cycle to work scheme and a personalized discounts & deals platform for daily savings.
- Starting from 3 months, entry into the annual Save As You Earn share scheme for discounted future Tesco share purchases.
- Retirement savings plan (pension): Your contribution up to 5% matched by Booker.
- Comprehensive life assurance cover, up to three times annual pay in case of service-related death.
- Wellbeing support, including:
- 24/7 Employee Assistance Programme (confidential).
- Virtual GP access for you and your family.
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Work-Life Balance & Support
- Entitlement to a generous leave package.
- Recognition of diverse experiences and flexibility:
- Fully supportive DE&I (Diversity, Equity & Inclusion) practices.
- Welcomes conversations on flexible working arrangements to accommodate varying life stages.
About Booker
Booker is the UK’s leading food and drink wholesaler, serving independent retailers, caterers, and small businesses across locations nationwide. Our comprehensive network includes:
- 190+ cash & carry branches
- 8 distribution centres
- 5 Best Food Logistics sites
- 6 support centre locations
At Booker, success is built on our values and an inclusive culture, ensuring Everyone Is Welcome. Our commitment to Diversity, Equity and Inclusion (DE&I) mirrors our dedication to supporting health, wellbeing, and career growth.
Important Notes
- Minimum age requirement for eligible roles: 18+ (applies to positions with pre-dawn or post-clock-off working hours, warehousing, or roles handling beverages, wines & spirits).
- Depending on application volume, certain roles may close early to manage interviews appropriately.
- Interview feedback is only provided to shortlisted candidates. Hosted by Tesco plc, Booker operates separately from core Tesco business—benefits differ. Learn more at www.bookergroupjobs.co.uk.
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