Scrivens Opticians & Hearing Care
Branch Manager - Heanor
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Branch Manager - Heanor
About the Role
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care.
You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.
Responsibilities
- Lead and motivate your team to consistently provide outstanding customer service
- Manage all branch operations, including meeting sales targets and driving business growth
- Oversee staff training, coaching, and performance management
- Ensure every customer receives expert advice and the highest quality of care
- Oversee stock management, compliance, and day-to-day branch efficiency
- Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Engage with the local community to promote the branch and build strong customer relationships
- Maintain compliance with Company policies, health and safety standards, and regulatory requirements
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What We’re Looking For
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess:
- Strong leadership and people management skills
- A customer-first mindset and excellent communication abilities
- Commercial awareness with a proactive, hands-on approach
- Problem-solving skills and a commitment to team development
- Basic IT skills and familiarity with point-of-sale systems
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If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.
What We Offer
- Competitive salary with performance-based incentives
- Ongoing training, career progression, and personal development opportunities
- The chance to lead and develop a supportive, passionate team
- A family-run company culture that values professionalism and a personal approach
- A rewarding benefits package, including staff discounts and pension scheme
- 28 days annual leave (including bank holidays, pro-rata)
- Generous staff discount scheme
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