Branch Manager - Southampton & Brighton

Branch Performance & Commercial Impact

• Full P&L ownership:
  • Locally devolved revenue and margin—you decide:
    • Trading patterns (evening, Saturday openings, community events).
    • Walk-in trade growth strategies.
    • Referral partnerships.
  • Key KPIs to manage daily:
    • Appointment-to-instruction conversion
    • Advisor productivity
    • Average case value
    • Customer satisfaction (CSAT)
    • File quality
• Evidence-based decision-making:
  • Review performance data daily and translate into named actions for advisors.
  • Test trading patterns (e.g., off-hours sessions, socially-driven activations).
• Local activity monetization:
  • Convert demographics, competitors, and referrals into revenue.

Client Experience & Operational Excellence

• Right-first-timeculture (Eloquent edit: Emphasis on accuracy and precision at every step):
  • Eliminate rework, delays, and client dissatisfaction.
• Workflow Control:
  • Maintain tight system visibility from case inception to completion.
  • Resources allocated dynamically based on performance, demand, and capability.
• Customer Satisfaction:
  • Monitor CSAT and third-party reviews; resolve risks or opportunities personally.
• Compliance & Governance:
  • Adhere to Supervision & Standards, along with:
    • Safeguarding
    • Data protection
    • Health & safety
  • Embed standards daily (live observation, file reviews—not period audits).

Community Engagement

• Local Advocacy & Brand Representation:
  • Be the visible face of Right Legal in your regions.
  • Drive community campaigns/referral events tied to commercial growth (not “activity for activity’s sake”).
• Outcome Focused:
  • Tie engagement to measurable revenue.

Who We Need

You’ll thrive (Eloquent edit: excel) if you have all of these traits and experiences:

✅ Current People Leader:

• Directly manage revenue-generating individuals (this is a leadership imperative).

✅ Relentless Performance Manager:

• Proven track record of moving underperformers to top quartile (or clean exit via PIP discipline).
• Specific, recent examples required.

✅ Observation-Based Coach:

• Teach through action (not theory).
• Live observation of real-world scenarios is your natural operating mode.

✅ Highly Disciplined Operationally:

• Protect rigorous cycles (stand-ups, 1:1s, reviews).
• Hold everyone accountable on time.

✅ Commercial Mindset:

• Read P&L data daily and act accordingly.
• Own trading patterns, walk-in trade, and community presence as diagnostic levers.

✅ Extrovert & Present:

• Branch presence is the role.
• Comfortable leading in public and visible with the team.

✅ Flexible Timing Agent:

• Standard Mon–Fri 9–5, but you choose to flex for tests (evenings, Saturdays, etc.).

This Job Isn’t for You If…

• You prefer a strict 9–5 and have no appetite to test flexed hours (e.g., weekends/evenings) when data supports growth.
• You’re not actively managing people currently.
• You avoid the branch floor—this is your domain.
• You delegate/avoid performance conversations rather than owning them.
• You seek a sales/business development role instead of operational leadership.
• You lack legal expertise and feel exposed without it (this role costs it on operational leadership).
• You expect salary above £45k base.

Key Candidate Requirements Checklist

• Currently managing a team
• Experience in high-accountability, target-driven environments
• Proven coaching via observation/real-time feedback
• Confidence using data + direct observation for performance assessments
• Recent, specific success stories with implementing & closing PIPs
• Precision-planning and prioritisation skills
• Obsessive right-first-time compliance
• Commercial awareness with client outcomes focus
• Collaborative ability with HR, Compliance, Legal, and Marketing teams
• Legal expertise optional (operational mastery required instead)