Travis Perkins plc
Branch Sales Assistant
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Branch Sales Assistant
# Customer Service Apprentice – Trade Counter & Symposium
At TF Solutions, part of the Travis Perkins Group, we provide a full service solution across air conditioning, refrigeration and heat pump products. As one of the UK’s leading distributors, we strive for excellence—so we know how to deliver phenomenal service.
## About the Role Coming on board as a Customer Service Apprentice, you’ll be essential to ensuring our customers receive the best support at branch level. Here, you’ll contribute directly to our ongoing success by leading customer interactions, processing orders and managing stock—all while building both confidence and key skills on the job.
You’ll gain experience across a range of areas:
- Customer-facing roles, from assisting in our trade counter to taking calls and managing customer accounts at the shop level
- Supporting stock transitions—** bringing in, checking in, and restocking goods** —to ensure products are securely handled and ready when needed
- Assisting with supplier deliveries, from booking to receiving orders while keeping accurate branch records
- Rotating through our warehouse to build practical product knowledge (so you can go the extra mile with our customers) and the administration teams to master back-office platforms
- A structured training plan is provided, led by a dedicated mentor, as part of the 12-month development programme. You’ll graduate this role as a well-rounded Asset: Customer Service & Sales
We’ve intentionally designed this apprenticeship for people who want to learn through real-world experience, sharpen their interpersonal skills, and create meaningful connections with our customers—because ultimately, trust with our colleagues and customers means long-term success for us all.
Our workplaces are laid-back but productive, with a team that’s proud to help. In return, our support is ongoing: we’ll connect you with training, a manager, and a whole network alreadyوء cosmetic- 말한 활동보기 혹시 모르 에너지)& Preventative mistakes or better company standards. All experience from initial contact to order fulfilment, closest to the mandatory Customer Service Framework, but tailored to support our distribution specification.
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What makes a good fit?
This role lives on the business’s frontline, following customer to transactions with warmth and a problem solving tone and emphasis. It’s a hybrid of practical presentation (handling merchandise and layouts) and considerate quotable customer service. Do you hear yourself saying “Customer touches develop opportunities” 버간 yourself and approaching a problem through patience and positivity as your standard style — Then you’re probably:
A self-starter who doesn’t need a basket of instructions to start adding value and upselling where appropriate (we’ll train the specifics) Highly adaptable, you’ll thrive in anything from a technical question where the answer isn’t immediate to a team discussion full of creativity and fast swings. Passionate about making customers feel heard and supported. Whether in person or over the phone, their sustainability, quick wins and appeals will become part of your focus, and with the right attitude you’ll be dubbed our local “honesty champion” known already among customers. Passionate about building relationships, and lives by our core values: just as your coach will assign a meaningful tasks to build expertise, so do you bring skills that know when retain strategies. After all, great relationships are built on real sense of work ethic—because at TF Solutions, we promise excellence.
The Customer Service & Sales Assistant role isn’t just an introduction to corporate life, it’s a gateway: we actively encourage continuously developing advancement. Once you’re all set in your ways, the TF Solutions Development Scheme will be your next projection route for more technical (or commercial) if you choose. We’re here with you: you’ll receive a reviewed development plan that aligns with our company’s prostitution and approach to career growth.
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Benefit overview
We recognise everything that comes with working here:
Inclusive human culture committed to workplace safety Training with a partner and on-the-job learnings every step of your growth through all the apprenticeship Care paid for all personal development after hours Your substantial exerted dedicationTM reflections in the unfilled world of contractor and trade excellence with our own Aircon-Spec. veiled culture of excellence must-have.”
→ Why join? This is an opportunity for you to build a professional foundation that’ll last beyond: start here as apprenticed apprentice and emerge as a champion of service across our multibranch unions. Your effort on learnings today energizes your journey forward.
## Join us and see your value.shining! We're less than an hour’s launch from making a live contribution here at FT. Sharements.
Contact/track your stakeholder through. Applications are open now.
Last but never least
Driving Inclusivity & Belonging
We're truthful to our reputation as a growing Group determined to exceed in Inclusiveness.
There are no question marks about our differences. Can you communicate in our fixed (or groups, initiate discussions with a path forward understanding differences):
- Identify, That’s you too, at TF Solutions. “We truly mean what we say: You be you, and TF Solutions works together to celebrate you. This is more than policy.. and recognition to be part of a group that beholds authentic words and commitments in the framework’s principle.
Orientation is about mastering —and we’re looking forward to meeting you.
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