Dron & Dickson
Branch Supervisor
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Location: Aberdeen Department: Wholesale Type: Full Time Reporting to: Branch Manager
Dron & Dickson are looking for a Branch Supervisor to support the Branch Manager and oversee the day-to-day running of the Sales Coordinator team. This role combines operational leadership with hands-on sales support, ensuring efficient processes, strong team performance, and high levels of customer service.
Key Responsibilities Branch Operations & Team Leadership
- Lead and manage the Sales Coordinator team to ensure efficient day-to-day operations
- Support the Branch Manager with stock control, aged stock and aged debt management
- Assist in preparing and submitting tender documents
- Oversee procurement for key product lines to maintain optimal stock levels
- Train and mentor new team members on systems and processes
- Support performance reviews and team development
- Approve invoices and stock adjustments within delegated authority
- Attend meetings on behalf of the Branch Manager when required
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Sales & Customer Service
- Assist with quotation and purchase order approvals in line with delegated authority
- Ensure timely and accurate processing of quotations, sales orders and purchase orders
- Follow up on quotations to maximise conversion and maintain competitiveness
- Manage customer and supplier returns and non-conformances in line with procedures
- Support Business Development Managers as required
- Maintain strong communication with customers, suppliers and internal teams
- Contribute to continuous improvement of systems and processes
HSEQ
- Comply with all company policies and procedures within the integrated management system
- Support a safe working environment and meet all health and safety requirements
- Act with integrity and ensure all required training is completed
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Skills & Experience
- Previous experience in a supervisory or team lead role
- Strong communication and interpersonal skills
- Good organisational and time management abilities
- Customer-focused with a proactive approach
- Confident using systems and standard IT packages
- Able to work under pressure and manage competing priorities
- Leadership capability with a focus on team development
- Problem-solving mindset with a focus on delivering results
This is a varied role with opportunity to develop within a supportive and fast-paced environment. Some travel and networking may be required.
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