Tapestry
Brand Ambassador - Kingston (FTC)
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Brand Ambassador - Kingston (FTC)
Brand Ambassador – John Lewis & Partners, Kingston Full-time fixed-term contract (40 hours/week)
About Tapestry & the Role
Explore our global house of brands at Tapestry, where we empower individuality and career growth. Combined brands Coach and Kate Spade New York provide a dynamic environment to express your passion and drive impact.
In this role, you’ll champion Tapestry’s iconic brands as a Brand Ambassador at John Lewis & Partners, Kingston. You’ll:
- Report to the Senior Regional Brand Ambassador
- Foster brand visibility, growth, and performance through exceptional customer service
- Collaborate with store leadership, Tapestry teams, and shopfloor colleagues to deliver consistent excellence
Key Responsibilities
Customer Engagement & Sales
- Deliver seamless, elevated customer experiences using brand training and resources
- Proactively create clienteling strategies and organize in-store events/activations to drive engagement and sales
- Track store performance against performance targets and share actionable insights
Retail & Omni-Channel Growth
- Build relationships with department store teams to gain customer insights
- Analyze trade results and propose improvements based on emerging trends
- Align with omnichannel strategies for cohesive brand growth
Visual Merchandising & Operations
- Apply visual merchandising guidelines to optimise displays
- Manage seasonal collections and close-out campaigns while maintaining brand consistency
- Work closely with the Regional Visual Merchandising Manager to coordinate updates
- Oversee product deliveries, stock organisation, and back-of-house cleanliness
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Reporting & Collaboration
- Draft trade reports with key product insights for senior leadership
- Coordinate shopfloor coverage with the Senior Regional Brand Ambassador
Requirements
- ≥2 years of retail customer service or merchandising experience
- Experience in a department store environment (fashion/accessories sector preferred)
- Ability to work varied shifts ( evenings, weekends, bank holidays)
- Strong communicative, analytical, and organisational skills
- Proactive mindset with drive for business development
- Flexibility and adaptability in fast-paced environments
What We Offer
Standard Benefits
- 25 days’ holiday + bank holidays
- 50% discount on Coach & Kate Spade New York products
- Hybrid model: Tuesday-Thursday office-based; Monday & Friday remote
- Flex Fridays (option to finish early)
- Fully-funded health cash plan
- 24/7 support for family building, fertility, and menopause
- Employee assistance programme
- Enhanced pension contributions
- 1 paid volunteering day + global volunteer opportunities
- Diversity & inclusion initiatives, including annual Biblically-inspired reflection month
Added Perks
- Bupa private healthcare with annual wellness checks
- Trade scheme (financial support) and season ticket loan
- Cycles to work scheme
- Wellness benefits: eye/vision care, shopping discounts, gym membership
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Our Corporate Values (Competencies)
We believe in employees who embody:
Core Competencies
- Courage: Direct feedback + decisive action
- Creativity: Forward-thinking and innovative ideas
- Customer Focus: Responsiveness and engagement
- Resilience: Comfort in ambiguity and change
- Drive for Results: Proactive achievement of goals
- Interpersonal Savvy: Strong relationship-building
- Learning Agility: Open-minded, analytical and process-focussed
For Managers
- Strategic Agility: Future-oriented vision and planning
- Team Development: Guiding and empowering direct reports
- Team Culture: Setting collaborative standards and festive spirits
Commitment to Diversity
At Tapestry, we celebrate diversity, equity, and inclusion and actively foster environments where everyone feels valued. We embrace cross-functional collaboration globally and encourage applications from all experiences—from underrepresented candidates to those recognised as experts in anti-racism and gender equity.
Tapestry is an equal opportunity employer. We treat all applicants fairly regardless of age, gender, disability, ethnicity, background, nationality, or other protected status.
Apply now and bring your sparkle to the team!
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