ZAGG, Inc.
Brand Ambassador/ Trainer
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Brand Ambassador/ Trainer
Brand Ambassador / Trainer
About ZAGG
ZAGG Inc is a global leader in accessories and technologies that empower mobile lifestyles. The company operates under the ZAGG®, mophie®, and InvisibleShield® brands, offering screen protection, mobile keyboards, power management solutions, and more. Based in Shannon, Ireland, ZAGG has offices in the United States, China, and Hong Kong and distributes its products globally through retailers like Apple, Currentbody, 3UK, Best Buy, Verizon, and Amazon.
ZAGG is an equal opportunities employer.
Position Summary
This role is based in the Midlands, UK and reports to the Regional Sales Director, UK & Ireland. The Brand Ambassador / Trainer will:
- Support sales growth across the UK region by improving retail performance.
- Act as the face of ZAGG, delivering a world-class experience with all partner interactions.
- Drive sales targets through:
- Store visits to assess and improve retail performance.
- Onsite training for retail staff.
- Technical support for products and partners.
- Merchandising compliance audits.
- Stock management to ensure product availability.
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The role requires 75% travel, strong collaboration with internal teams and distributors, and the ability to identify process improvements that enhance retail operations.
Key Responsibilities
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Retail Support & Advisory
- Provide onsite assistance to retail staff and distributors.
- Ensure retail employees have up-to-date knowledge of ZAGG products and sales techniques.
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Technical & Competitive Expertise
- Maintain a deep knowledge of ZAGG products and the competitive landscape.
- Troubleshoot and resolve customer/product issues, liaising with contact centre teams.
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Sales & Performance Drive
- Monitor and improve merchandising compliance.
- Stock management to maintain optimal inventory levels.
- Schedule and conduct training sessions with store managers.
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Training Coordination
- Proactively identify and schedule regionally/district-wide training opportunities.
- Submitt regular store visit reports via ZAGG’s field management system.
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Process Improvement
- Work independently to identify potential process improvements.
- Proactively assess and validate customer needs and concerns.
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- Internal & Customer Liaison
- Facilitate interdepartmental collaboration between Sales & related teams.
- Follow-up on resolved issues to ensure long-term customer satisfaction.
Requirements
Essential
✔ 2+ years of retail or accessories sales experience (preferably in a similar environment). ✔ Energetic self-starter with a sales-driven mindset. ✔ Technical competence in product knowledge under pressure. ✔ Excellent problem-solving and troubleshooting skills (root cause analysis). ✔ Professional communication skills (verbal & written) with a friendly and empathetic demeanour. ✔ Clean driving license (travel is mandatory).
Preferred
- Prior experience in a collaborative troubleshooting environment.
- Ability to work autonomously while executing structured plans.
Compensations & Benefits
(Note: Specific details not provided in original description. Ideal candidates should reach out to ZAGG directly for roles and perks.)
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